Consumer Services Coordinator

1 week ago

Houston, TX, United States The Harris Center for Mental Health and IDD Full time
The Harris Center for Mental Health and IDD ("The HARRIS CENTER") is looking for a Consumer Services Coordinator to join our team. Under the direction of the practice manager and the team leader, this position monitors and maintains interest list for Long-term care Services and supports waiver programs in the Community Services Interest List (CSIL) application on the HHS Enterprise Portal. Home and Community-based Services (HCS) and Texas Home Living (TXHML) interest list for the area served by the Harris Center of Harris County, Interest List monitoring includes explanation of services and supports, adding individuals to the interest list, removing individuals from the Interest list, completion of biennial contacts, completion of transfer and counties changes.

Your role in action:
  • Maintains HCS/TXHML Interest list.
  • Maintains MR Divisional Interest list.
  • Provides information regarding the HCS/TXHML and other MR programs.
  • Referred individuals on MR divisional interest list to for intake.
  • Documents activities as outlined in the HHSC Local Intellectual and Developmental
  • Disability handbook (LIDDA) Interest List manual.
  • Attends required unit, departmental and divisional meetings, and functions.
  • Adhere to the Harris Center and Unit policy and procedures.
  • Performs other duties as assigned
What qualifications you will need:

Education:
  • High School Diploma or General Education diploma
Experience:
  • Two (2) years of related experience.
Knowledge, Skills & Abilities:
  • The person must have well-developed interpersonal, organizational, and problem solving skills, and be a team player with a desire to provide a high level of customer service.
  • Possess strong verbal and written communication skills, and interact effectively at all levels within the organization.
  • Should have excellent written and verbal communication skills. Should have the ability to learn and understand a variety of management information systems needed to effectively manage the interest lists and have the ability to maintain absolute confidentiality of all work-related matters.
About us:

The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.

By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.

What else you should know:
  • This posting is associated with position #3019.

What we have to offer:

The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching - a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.

Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.

Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.

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