Customer Service Representative

7 days ago

Overland Park, KS, United States Hartfiel Automation Full time

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Mission of the Role

Communicates with customers via phone, fax or email to process orders and requests. Works in a team environment to support outside sales teams. This role is in the Lenexa, KS office.

Education/Experience

Associates degree from accredited college or technical school and/or one to three years experience in Customer Service or related field is desired. Education and/or experience requirements may be waived at management discretion.

Customer Service Accountabilities
• Communicates with customers via phone and email to process orders, returns and handle general questions and complaints.
• Estimates date of delivery to customer based on knowledge of vendors' production and delivery schedules.
• Research and find solutions to customer problems.
• Prepares quotations and coordinates the details for the sales teams.
• Prepares all information on new customer for input into customer database.
• Develops and maintains relationships with suppliers as necessary.
• Solicits sale of new products and services.
• Schedules appointments for outside sales staff.
• Receives inbound calls and converts into additional opportunities.
• Serves as a supplier delegate.
• Tracks stock levels of customer specific inventory.
• Attends and participates in weekly team funnel meetings.
• Other miscellaneous duties as assigned by supervisor.
• Follows all quality processes and procedures as established by The Hartfiel Company.
• Operates within the intended framework of The Hartfiel Company's mission, values, and vision statements.
• Work hours are structured in that the representative must be available to clients during the normal course of business.
• The nature of work is office clerical. Sitting / Standing utilizing phone, computer, and office products. Maximum of 10 lbs lifting infrequently.

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