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RWSHR - Banquet Houseperson On-Call

2 weeks ago

Menlo Park, CA, United States Rosewood Hotel Group Full time
Job Summary: The Banquet House Person is responsible for setting up, maintaining, and refreshing meeting rooms and space for events according to hotel specifications and group requirements, courteously and efficiently. Maintains cleanliness and condition of the work areas and equipment.

Essential Duties and Responsibilities:

  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table setup, and dress code for the event.
  • Set up space with tables, chairs, stage, linens, and other equipment/furniture in preparation for the event.
  • Sets up and breaks down event space; contributes to overall cleanliness and organization of facility and event location.
  • Maintain complete knowledge of VIPs as determined by Hotel & Club Members.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Maintain complete knowledge of service requirements for assigned functions:
    • Pre-function side work.
    • Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish, and method of presentation.
    • Characteristics/description of wines/champagne ordered.
    • Prices for specified bar selections on cash bars.
    • Station assignment and table set-up.
    • Group name, type of function, and expected attendance.
    • Scheduled hours of service.
    • Special requests/arrangements.
    • Order of service, traffic flow in room.
    • V.I.P.'s.
  • Set up and check all equipment needed for table-side service.
  • Prepare all Table Side dishes and drinks.
  • Check storage areas for proper supplies, organization, and cleanliness.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
  • Always maintain positive guest relations.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Handle guest complaints following the six-step procedure and ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and assigned station and service area organization.
  • Remove all tabletop items, linen, and equipment from the function room as designated by function requirements and in accordance with departmental standards.
  • Set up, monitor, refresh, and break down coffee breaks, receptions, and buffet tables for specified functions according to group requirements and departmental standards.
  • Complete closing side duties:
  • Properly store all reusable goods
  • Break down all goods as specified in departmental standards.
  • Clean all equipment as assigned.
  • Restock items for the next service.
  • Remove all dirty linen and transport it to the Laundry.
  • Marry and stock all condiments.
  • Secure storage areas.
  • Maintain cleanliness and organization of all work and storage areas throughout the shift.
  • Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees.
  • All other duties as required.
Confidentiality: While working for the company, there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates unless otherwise stated.

General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain the confidentiality of guest information and pertinent hotel data.

Technical Skills:
  • Knowledge: Ability to perform job functions with attention to detail, speed, and accuracy; ability to prioritize, organize, and follow through; ability to be a clear thinker, remain calm, and resolve problems using good judgment; ability to work well under the pressure of meeting production schedules and timelines for guests' hot food orders.
  • Ability to maintain good coordination; transport cases of received goods to the workstation; and work an 8-12-hour shift in hot, noisy, and sometimes close conditions.
  • Ability to work with all products and food ingredients involved; ability to use all senses to ensure quality standards are met.
  • Ability to differentiate dates; ability to operate, clean, and maintain all equipment required in job functions.
  • Ability to comprehend and follow recipes; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team.
Language: Required to speak, read, and write English, with fluency in other languages preferred.

Physical Requirements:
  • Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
  • Kitchen Environment - constantly exposed to heat, high cold, slippery surfaces, appliances such as stove, oven, dishwasher, cooking top, and cleaning tools.
Qualifications:
  • High School Diploma or an equivalent combination of education and work-related experience.
  • Must have a current and valid Food Handler Certification.
Experience:
  • Minimum one year's experience in banquet service.
  • Hotel operational exposure (i.e., F&B) preferred.
  • Experience with a luxury or ultra-luxury property or brand-preferred


Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay: The pay scale for this position is between $20.43 and $22.70/hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience.