EDI Customer Analyst

Where Conviviality is at work.

Pernod Ricard is a global premium spirits and wine company. We're the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, The Glenlivet® Gin, and Skrewball™ whiskey, as well as many more superior wines and exquisite champagnes

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité...it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard.

Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business

The salary range for this role, based in New York, is $67,600.00 to $84,500.00. The range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate's experience, skills against internal peers and against the scope and responsibilities of the position.

Position Summary:

The EDI Customer Analyst is responsible for managing customer orders received via the Electronic Data Interface (EDI) while also fulfilling all of the duties of the Customer Operations Associate (COA) and acting as a single point-of-contact for distributors. They will verify the accuracy of order transmissions, communicate any variances to the appropriate parties, and lead order management discrepancy and claims resolution. The role requires working with new customers where applicable and maintaining positive relationships while providing superior customer service to all accounts. The incumbent will work closely with operations, NADESS, logistics and S&OP to actively support order fulfillment and reporting.

Major Responsibilities / Accountabilities:

• Manage daily EDI transmissions on customer orders. Analyze, verify, and cleanse EDI data to ensure accurate processing of EDI order information. Monitor all transmissions, logging for future retrieval and analysis.
• Identify, implement, and maintain EDI processing initiatives. Test new customers and resolve EDI issues with various departments as well as IT.
• Provide regular reports to Senior Management of EDI and Customer Operations Department KPI's.
• Handle special projects and ad hoc assignments as directed by the Sr. Director, Customer Operations or Customer Operations Team Lead.
• Process customer orders within lead times, ensuring that requested product meets order criteria and verifying exceptions or non-compliance issues.
• Use strong decision-making and critical thinking skills to autonomously process claims and execute credits and debits for shipment discrepancies and pricing issues.
• Establish returns, assist customers with faulty stock, cancelled orders, and incorrect shipments. Process credits for unsaleable merchandise, miscellaneous adjustments, and transfer of inventory between distributors.
• Provide timely updates to the customer database, ensuring accurate contact and order history information.

Nature & Scope:

This position works with all levels of employees within the organization and is knowledgeable on many aspects of customer service and Electronic Data Interface transactions. Communication will include contacts within and outside the company. As a key interface with Trading Partners and NADESS for EDI transactions, providing accurate, timely information to the proper communication channels is important.

Key Competencies and Qualifications:

Education:

• Undergraduate degree in Business, Logistics or Supply Chain, Finance, Business Analytics or related field or experience required.

Experience/Qualification

• 3-5 years of previous analytical, supply chain or customer service experience.
• Strong and demonstrable customer service mindset.
• Proven ability to deliver high quality results to a strict timetable within a fast-paced environment.
• Excellent problem solving, decisions making, analytical and critical thinking skills.
• Self-starter with the ability to work independently.
• Alcohol Beverage Industry experience is a plus.
• Strong working knowledge of MS Office and MS Excel. Experience in JD Edwards E1, Power BI, Hubble is an asset.
• A successful individual will need to demonstrate strong verbal, written, and time management skills as well as the ability to work in a team environment.

Working Conditions:

Work is usually performed in an office setting, with limited demands for movement and lifting.

Travel:

Minimal. Estimate:

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