IT Manager

4 days ago

Oklahoma City, OK, United States The University of Oklahoma Full time

The College of Dentistry has an exciting opportunity in our Dental Informatics group to advance the strategic deployment of Employee Health Record systems in support of digital dentistry and providing the best experience for the Customer and Staff. This position directs and supports the college in the areas of computer operations, system administration and computer technology for the electronic health records systems. Works with College Dean in directing, planning, and evaluating the administrative, educational, and research data processing needs and leads the team that designs, supports and maintains the College’s four electronic health records systems and the related applications and technologies for the clinical mission.

Responsible for the administration and management of day-to-day operations of the department, leads and manages IT Informatics staff, provides budget recommendations for personnel, materials, and equipment. Provides administrative oversight and support on all IT related projects and workstations. Serves as the escalation point for customer service issues or concerns.

Duties:

  • Supervises and leads employees to include but not limited to hiring, training, coaching, mentoring, evaluating performance, disciplining, and terminating.
  • Recommends budget for personnel, materials, and equipment.
  • Develops and implements strategies for proactive customer support and continual process improvement to ensure the consistent, efficient, and effective resolution of any customer support issues that arise.
  • Provides expertise in process improvement and quality management topics.
  • Creates and defines metrics and key performance indicators. 
  • Identifies and communicates organization successes and progress of projects, process improvement or change management initiatives. 
  • Lead collaborative and innovative thinking activities that will result in process improvement.
  • Develops, implements, and maintains the IT Service Management System.
  • Performs related duties as assigned to successfully fulfill the functions of the position.

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