Identity and Access Management

Identity and Access Management (IAM) Process Analyst and Engineer

Boston, Massachusetts;Washington, District of Columbia

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

LOB Summary:

• Global Information Security (GIS) is responsible for protecting bank information systems, confidential and proprietary data, and customer information. GIS develops the bank's Information Security strategy and policy, manages the Information Security program, identifies, and addresses vulnerabilities and operates global security operations centers that monitor, detect, and respond to cybersecurity incidents. Within GIS, Identity and Access Management (IAM) is a security discipline that enables the right individuals to access the right resources at the right times and in the right context. IAM addresses the mission-critical need to ensure appropriate access to the resources across increasingly heterogeneous technology environments, and to meet increasingly rigorous compliance requirements.

Role Description:

• This role will be responsible for designing and implementing modernized processes that optimize Identity and Access Management workflows and cross-functional integration with systems that are deeply interconnected with identity management (i.e. HR, IT, Security). The ideal candidate will possess strong organizational, leadership, and communication skills, with the ability to engage senior leaders and teams across the enterprise. In this role, you will partner with stakeholders in Global Information Security (GIS) and the bank to drive end-to-end identity processes aligned with strategic organizational goals. You will ensure transparency in work activities, alignment with business and technology strategies, and establish governance structures for effective delivery oversight.

• Responsibilities include leading end-to-end process reviews with the Identity and Access Management and upstream/downstream teams to identify process gaps and risks. Using data-driven analysis, you will recommend strategic improvements with measurable outcomes. You will also provide thought leadership with respect to identifying inefficiencies, document current and future state processes, and develop user guides and metrics to translate identity insights into to optimal user experience while meeting the bank's security standards.

• Designs, develops, tests, implements, and integrates Identity and Access Management (IAM) processes that support operational transformation of systems and solutions.

• Define, document, and build detailed workflows, SOP's, and documentation that enable automation and scalability.

• Establish sustainable long-term plans with clear, proactive, and measurable targets.

• Serve as a liaison between Identity and Access Management, Human Resources, aligned IT teams, Compliance, and Operations teams to ensure alignment

• Develop processes that incorporate input from senior leadership, stakeholders, and partners to ensure alignment of priorities and actions.

• Maintain and enhance strategic planning materials, including deep dives and book of work documentation.

• Continuously seek innovative solutions, challenge the status quo, and drive process improvements using data analysis and process modeling techniques.

• Identify process gaps and risks and collaborate with partners to develop mitigation plans.

• Monitor process performance using metrics and drive continuous improvement initiatives.

• Ensure compliance with internal policies and external regulations through robust process design.

• Act as a subject matter expert in process engineering and identity system integration.

• Champion a culture of continuous improvement by applying Lean and Six Sigma methodologies.

• Communicate strategic improvement ideas and lead initiatives aligned with business priorities.

• Deliver effective process standardization with a human-centered approach, enabling technology teams to implement optimized solutions.

• Organize and communicate information clearly to keep cross-functional stakeholders aligned and informed.

Required Qualifications:

• 5+ years of experience in process analysis and engineering, business architecture, or identity/access management

• Strong understanding of IAM platforms (e.g., Okta, SailPoint, Active Directory, etc.)

• Experience integrating identity systems with HR platforms (e.g., Workday, SAP)

• Knowledge of regulatory requirements and risk management practices

• Formal training/certification in Lean, Six Sigma and/or other process quality methodologies

• Experience using Visio or other Business Process Mapping Notation (BPMN) tools

• Excellent analytical, communication, and cross-functional collaboration skills.

Desired Qualifications:

• Passion for continuous improvement by using your experience and expertise to improve existing processes

• Ability to utilize logic & reason to navigate complex problem solving

• Ability to navigate complex security technology environments

• Experience in financial services or highly regulated industries

• Familiarity with cloud-based identity solutions and zero trust architectures

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.