IT Support Specialist
2 weeks ago
Location: 100% Onsite - Augusta, Maine
Job Description:
Our client is seeking a IT Support Specialist to provide comprehensive onsite technical support during the implementation of a new case management system across multiple locations. The ideal candidate will bring strong troubleshooting experience, excellent customer service skills, and proficiency with Microsoft products. This role involves supporting end users during system rollout, resolving issues, assisting with training needs, and ensuring a smooth transition as new technology is introduced. The position requires frequent travel and close interaction with staff as they adjust to new workflows and processes.
Key Responsibilities:
- Provide onsite technical support during case management system implementation.
- Troubleshoot user issues, determine root causes, and implement solutions promptly.
- Assist end users with system navigation, functionality questions, and workflow guidance.
- Utilize training materials and knowledge resources to support user adoption.
- Identify system limitations or process challenges and relay findings to project teams.
- Assess user skill levels and training needs to ensure successful onboarding.
- Serve as a primary point of contact for technology support and service-related questions.
- Provide desktop computer support, including hardware and software troubleshooting.
- Document all work performed and follow established quality standards.
- Proactively address user needs and provide timely status updates.
- Recommend hardware, software, or equipment purchases as needed.
- Support reliable backup procedures and ensure adherence to best practices.
- Work collaboratively with team members to support rollout activities across multiple locations.
- Experience troubleshooting technical issues for end users.
- Strong customer service and communication skills.
- Proficiency with Microsoft products and general desktop support.
- Ability to explain technical concepts clearly to non-technical users.
- Strong written and verbal communication abilities.
- Ability to prioritize work, manage multiple tasks, and travel frequently.
- Effective team collaboration skills.
About Delphi-US
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering, and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers in the Talent War - bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You'll find our team is highly experienced, friendly, professional, and ready to advocate on your behalf, armed with industry trends and an understanding of employer expectations.
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