Clinic Office Assistant I

2 weeks ago

Buffalo, NY, United States Spectrum Health and Human Services Full time

Spectrum Health & Human Services

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full time: 1775 Niagara Street/1298 Main Street

SUMMARY OF POSITION FUNCTION:

Clinic Office Assistant I performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Knowledge and demonstration of agency core values in day-to-day activities

  • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.

  • Maintain a neat, organized workspace consistently.

  • May require travel between sites to provide coverage for other support staff.

  • Greeting and checking clients in using a friendly demeanor upon arrival for their appointment.

  • Manages intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing.

  • Politely answering and directing calls to the appropriate person.

  • Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews.

  • Collection, reconciliation and posting of all client payments.

  • Sends/receives incoming, outgoing mail and faxes.

  • Responding to high volume of email requests in timely manner.

  • Attend meetings onsite and offsite as assigned.

  • Other duties as assigned.

SKILLS/COMPETENCIES:

  • Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system

  • Excellent customer service skills with clients and colleagues

  • Excellent computer skills and use of office machines

  • Strong communication skills, both verbal and written

  • Meticulous attention to detail; excellent time management and organizational skills

  • Ability to multitask in a fast-paced work environment

EDUCATION REQUIREMENTS:

  • High School Diploma or equivalent

EXPERIENCE:

  • One year work experience in work related field preferable

OTHER REQUIREMENTS FOR CLINIC OFFICE ASSISTANT:

  • Flexible availability and willingness to work nights and weekends.

  • Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

COMPENSATION: $17.00/hr - $19.36/hr

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