Business Development Associate

Business Development Associate

Location: Cherry Hill, NJ *MUST BE WILLING AND ABLE TO REPORT TO FUTURE CHERRY HILL BRANCH LOCATION*

Department: Retail - NJ Cherry Hill

Reports To: Branch Manager/Loan Officer

FLSA Status: Non-Exempt

Business Unit: Retail Division Mid Atlantic

POSITION SUMMARY

Since 1983 our passion has been simple. We want to help you grow both personally and professionally. Embrace is a positive, exciting environment. It's a place where new ideas and opportunities are encouraged. A place where life-changing experiences are created. When you join our team, you'll receive the support you need to grow inside the office and out because we believe that business success and personal fulfillment go hand in hand. Maybe that's why we're such a great place to work. We realize that being successful at work is only the tip of your iceberg.

Through professional persistence including some outside sales, supports Retail Loan Officer in developing and maintaining a strong client referral base by promoting the company's loan products and services to clients such as homebuyers, homeowners, realtors, builders, CPA's financial planners and others. Overall position objective is to increase the assigned Retail Loan Officer's contact database, closed loan units, closed loan volume and assist in creating high-level customer experience for borrowers and referral partners.

QUALIFICATIONS REQUIRED
• High School Diploma or equivalent
• Strong verbal skills, in person and by phone
• Strong teamwork and customer service skills
• Strong organizational skills
• Ability to problem solve and balance priorities
• Ability to work in a fast paced environment
• Excellent interpersonal skills
• Social Media and Sales Force skills a plus

QUALIFICATIONS DESIRED
• Bachelor's degree or 1 year of related industry experience
• Special interest in marketing and/or recruiting.
• MLO License

RESPONSIBILITIES
• Assist the Loan Officer in establishing, developing, and maintaining client referral relationships with realtors, builders, developers, CPA's, financial planners, etc. and make sales calls on potential or existing customers in order to develop new business and/or retain existing business.
• Assist the Loan Officer in keeping informed of trends, changes, and developments in the local real estate market to deliver up to date information to clients. Business Development Associate Performance Review on Anniversary Date.
• Act as the primary contact between Loan Officer and Marketing to help coordinate and participate in tradeshows, open houses, seminars and other business development events.
• Take lead in promoting and branding Loan Officer via various channels including social media.
• Maintain Loan Officer's CRM to ensure prospects, active clients and closed loans are touched on a regular basis with the goal of identifying new referral activity.
• Maintain a professional image and standards consistent with company policies and procedures to represent Embrace as a leading lender.
• Participate in branch/headquarter meetings that require attendance to increase knowledge of process updates professional development.
• Assist in providing high level customer service to all parties involved on each individual loan that is originated, but not limited to: responding to referral partner and borrower requests, counseling and pre-qualifying potential home buyers, taking complete and accurate application.
• Follow through on all professional conditions and education requirements for licensure (if applicable) to ensure compliance in all business transactions.
• Adhere to organizational procedures for loan origination to ensure effective and efficient results.
• Keep up to date with changing rules, regulations, and guidelines from FNMA, FHLMC, FHA, and VA in addition to other investors and agencies to prevent any errors during the application process.
• Aid Loan Officer in negotiating price, terms, and conditions with mortgages to find the best scenario for the client.
• Performing such duties and assuming other responsibilities as may be assigned.

TRAINING REQUIRED

Participate in additional training on sales, technology, products, procedures and pricing on an ongoing basis. Complete annual training as required by company policy and law on an annual basis in a timely manner.

SPECIFIC ACTIVITIES

Read all newsletters and bulletins to remain current on corporate policies, procedures, and developments.

COMPETENCIES

Empowered: Operate effectively, even when things are not certain or the way forward is not clear.

Accountable: Take personal responsibility for decisions, actions, and failures and keep open to coaching, feedback and self-development.

Customer Focused:Build strong customer relationships and delivers customer-centric solutions.

Collaborative: Work cooperatively with others across the organization to achieve shared objectives.

Communicative: Provide timely and helpful information to customers and teammates across the organization, verbally or in writing.

Tech Savvy: Adopt new technologies with a sense of vigor and excitement.

MEASUREMENTS OF SUCCESS

Customer satisfaction.

Develop and manage a pipeline of users, referrals, client relationships, etc.

Relationship management and business development.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: Office (No remote or at-home opportunity)

Possible Work Hazards: Minimal

Physical Demands: Light

While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 5 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

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