L2 Support Engineer

4 days ago

New York, NY, United States BroadAxis Full time
Job Description
Job Title: L2 Support Engineer

Location: New York, NY (Onsite)

Contract Duration: 12 Months

Job Summary:

A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join their front-office support team. This role involves troubleshooting, optimizing, and bug-fixing existing systems, with a focus on maintaining high performance, scalability, and reliability. The ideal candidate will bring hands-on experience in application support and development, particularly within banking or investment banking environments.

Primary Responsibilities:

  • Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high performance.
  • Handle escalation of issues to L3, raising incidents, and coordinating communication with stakeholders.
  • Collaborate with the development team for issue resolution and incident management, working closely with them through coderpad and technical interviews.
  • Manage impact analysis, escalate critical issues to management, and work proactively with development to address recurring issues.
  • Support the transformation of systems through in-depth analysis, debugging, and problem-solving.
Required Qualifications:
  • Experience: 4-10 years in L2/L3 application support with development experience.
  • Industry Background: Banking or Investment Banking experience is essential.
  • Technical Skills: Proficiency in an object-oriented programming language (Java, C++, Python, etc.).
  • Soft Skills: Strong communication skills, critical thinking, and the ability to work independently under pressure.
Preferred Skills:
  • Familiarity with Unix/Linux environments.
  • Proficiency in SQL and database management.
L2 Role Criteria:
  • Strong analytical skills with a proactive approach to problem-solving.
  • Ability to quickly adapt and respond to changing situations, analyzing, debugging, and escalating issues as necessary.
  • Clear and effective communication skills with the capability to explain technical concepts to users and stakeholders.
  • Experience managing incident reports, problem tickets, and collaboration with development teams to mitigate issues and ensure smooth transformations.

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