Customer Success Manager
2 weeks ago
We're looking for an exceptional Customer Success Manager to join our team at Reacher and help our customers dominate TikTok Shop. This role is critical to reducing churn, building customer relationships and ensuring customers achieve success on TikTok Shop using our platform.
What you'll do:
- Customer Relationship Management: Build and maintain strong relationships with customers, showing care and professionalism by conducting regular check-ins and success calls
- Strategic Guidance: Host 1:1 sessions and group workshops on TikTok Shop strategy and Reacher optimization
- Content Creation: Develop comprehensive how-to guides, documentation, and training materials for Reacher features and to reduce customer time to value
- Churn Prevention: Set up automated systems to calculate churn risk scores and proactively engage at-risk customers
- Customer Support: Provide exceptional support to ensure customer satisfaction and platform adoption
- Success Enablement: Ensure customers are maximizing Reacher's capabilities to grow their TikTok Shop businesses
- Strong e-commerce background (3+ years preferred)
- TikTok Shop experience highly preferred
- Proven track record in customer success or account management
- Experience with SaaS platforms and customer onboarding
- Excellent communication and presentation skills
- Experience with creator/affiliate marketing platforms
- Background in social commerce or influencer marketingData analysis and automation setup experience
- Workshop facilitation and training experience
- Work directly with the hottest e-commerce platform (TikTok Shop)
- High-impact role with direct influence on company growth
- Competitive compensation with significant upside potential
- Fast-paced startup environment with learning opportunities
- Direct access to founders and leadership team
-
Customer Success Manager
2 weeks ago
San Francisco, CA, United States Zifo Full timeCustomer Success Manager Zifo is hiring! We are looking for a Customer Success Manager to join our team. This person will be responsible for managing customer relationship for Zifo's strategic customers in the U.S. The CSM will be accountable for active account mining, manage existing revenue stream and continuously build the revenue pipeline across the...
-
Customer Success Manager
2 weeks ago
San Francisco, CA, United States Zifo Full timeCustomer Success Manager Zifo is hiring! We are looking for a Customer Success Manager to join our team. This person will be responsible for managing customer relationship for Zifo's strategic customers in the U.S. The CSM will be accountable for active account mining, manage existing revenue stream and continuously build the revenue pipeline across the...
-
Customer Success Manager
2 weeks ago
San Francisco, CA, United States Zifo Full timeCustomer Success Manager Zifo is hiring! We are looking for a Customer Success Manager to join our team. This person will be responsible for managing customer relationship for Zifo's strategic customers in the U.S. The CSM will be accountable for active account mining, manage existing revenue stream and continuously build the revenue pipeline across the...
-
Customer Success Manager
2 weeks ago
San Francisco, CA, United States Zifo Full timeCustomer Success Manager Zifo is hiring! We are looking for a Customer Success Manager to join our team. This person will be responsible for managing customer relationship for Zifo's strategic customers in the U.S. The CSM will be accountable for active account mining, manage existing revenue stream and continuously build the revenue pipeline across the...
-
Customer Success Manager
2 weeks ago
San Francisco, CA, United States Zifo Full timeCustomer Success Manager Zifo is hiring! We are looking for a Customer Success Manager to join our team. This person will be responsible for managing customer relationship for Zifo's strategic customers in the U.S. The CSM will be accountable for active account mining, manage existing revenue stream and continuously build the revenue pipeline across the...
-
Customer Success Manager
2 weeks ago
San Francisco, CA, United States GetChange Corp Full timeAbout the job Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change's platform enables businesses to donate to 1.5 million nonprofits while building deeper connections with their customers. Trusted by fintech leaders like Brex and beauty innovators like Topicals, Change is spearheading the next...
-
Customer Success Manager
2 days ago
San Francisco, CA, United States GetChange Corp Full timeAbout the job Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change's platform enables businesses to donate to 1.5 million nonprofits while building deeper connections with their customers. Trusted by fintech leaders like Brex and beauty innovators like Topicals, Change is spearheading the next...
-
Customer Success Manager
1 week ago
San Francisco, CA, United States Oomnitza Full timeOomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding,...
-
Customer Success Manager
7 days ago
San Francisco, CA, United States Oomnitza Full timeOomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding,...
-
Customer Success Manager
2 days ago
San Francisco, CA, United States Factory Full timeWe are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In this role, you will own a portfolio of key accounts and act as the main point of contact in their journey to adopt Factory. This is a hands-on role for someone who thrives in ambiguity and wants to...
