Event & Convention Manager

1 week ago

Cleveland, OH, United States Crescent Hotels and Resorts Full time

Description

  • Primary liaison between hotel sales department and banquets department for assigned groups. Once a contract is signed with group sales, this position coordinates every detail of the event with the meeting planner, including guest rooms, meeting space setup, menu selection, and audio-visual requirements.

  • Communicate effectively with sales, front office/reservations, and banquets to ensure each department understands their role in the successful execution of group business.

  • Prepare and distribute detailed group resumes, banquet event orders (BEOs), and other communication materials to all operating departments.

  • Conduct pre-convention and post-convention meetings with clients and internal departments to review logistics, address last-minute details, and ensure a smooth event experience.

  • Manage on-site execution of assigned events, providing professional support to meeting planners and ensuring all commitments are met or exceeded.

  • Monitor group billing and ensure all charges are accurate; assist accounting with final review and client follow-up as needed.

  • Maintain complete and accurate files for each group, including correspondence, contracts, BEOs, and post-event reports.

  • Anticipate client needs and proactively recommend creative solutions, upsells, and enhancements to maximize guest satisfaction and hotel revenue.

  • Work closely with culinary and banquet teams to ensure menu selections are properly planned, priced, and executed to meet client expectations and operational standards.

  • Respond promptly to inquiries and requests from internal and external clients.

  • Ensure compliance with brand standards, hotel policies, and departmental procedures.

  • Assist the Director of Catering & Convention Services with departmental reports, forecasting, and special projects as assigned.

  • Participate in site inspections and client visits to showcase hotel facilities and services.

  • Maintain a working knowledge of hotel facilities, services, and local area offerings to provide accurate and helpful information to clients.

  • Support a culture of teamwork, professionalism, and guest service excellence within the department and throughout the hotel.

  • Other tasks as assigned.

The annual starting salary for this position is between $52,000 - $62,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for bonus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

  • Event Manager

    2 weeks ago

    Cleveland, OH, United States Savour Hospitality Full time

    Position Overview The Events Manager is responsible for preparing all event documentation and coordinates with sales, property departments and customer to ensure consistent, high-level service throughout pre-event, event, and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events...

  • Event Manager

    2 weeks ago

    Cleveland, OH, United States Marriott International Inc Full time

    Additional Information Job Number25173990 Job CategoryEvent Management LocationCleveland Marriott Downtown at Key Tower, 1360 West Mall Drive, Cleveland, Ohio, United States, 44114VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Management Expiration Date: 12/13/2025 Additional Information: This hotel is owned and operated by an independent...

  • Director, Event Planning

    1 week ago

    Cleveland, OH, United States Savour Hospitality Full time

    Position Overview The Director of Event Planning manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including management and direct supervision of event staff. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated...

  • Manager of Special Events

    2 days ago

    Cleveland, OH, United States The Cleveland Orchestra Full time

    The Cleveland Orchestra is seeking a Manager of Special Events, who will be responsible for the strategic planning, execution, and evaluation of high-impact fundraising and stewardship events within a 60-70 event annual portfolio. This role leads the production of major events such as the Blossom Summer Soirée, Winter Spree, and Forte, and supports...

  • Manager of Special Events

    2 weeks ago

    Cleveland, OH, United States The Cleveland Orchestra Full time

    The Cleveland Orchestra is seeking a Manager of Special Events, who will be responsible for the strategic planning, execution, and evaluation of high-impact fundraising and stewardship events within a 60-70 event annual portfolio. This role leads the production of major events such as the Blossom Summer Soirée, Winter Spree, and Forte, and supports...

  • Manager of Special Events

    6 days ago

    Cleveland, OH, United States The Cleveland Orchestra Full time

    The Cleveland Orchestra is seeking a Manager of Special Events, who will be responsible for the strategic planning, execution, and evaluation of high-impact fundraising and stewardship events within a 60-70 event annual portfolio. This role leads the production of major events such as the Blossom Summer Soirée, Winter Spree, and Forte, and supports...

  • Barista- Levy at Huntington Convention Center

    2 weeks ago

    Cleveland, OH, United States Compass Group, North America Full time

    Levy Sector Position Title: Barista- Levy at Huntington Convention Center Pay Range : $17.50/hr We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1444033 The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message...

  • Barista- Levy at Huntington Convention Center

    2 weeks ago

    Cleveland, OH, United States Compass Group, North America Full time

    Levy Sector Position Title: Barista- Levy at Huntington Convention Center Pay Range : $17.50/hr We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1444033 The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message...

  • LEAD Barista- Starbucks Levy at Huntington Convention Center

    2 weeks ago

    Cleveland, OH, United States Compass Group Full time

    Position Title: LEAD Barista- Starbucks Levy at Huntington Convention Center Pay Range: $21.50/hr We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1476032 The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies....

  • LEAD Barista- Starbucks Levy at Huntington Convention Center

    2 weeks ago

    Cleveland, OH, United States Compass Group Full time

    Position Title: LEAD Barista- Starbucks Levy at Huntington Convention Center Pay Range: $21.50/hr We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1476032 The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies....