Business Process Analyst

Salary : $57,574.40 - $66,210.56 Annually
Location : Winston-Salem, NC
Job Type: Full Time
Job Number: 08100
Department: Health and Human Services
Opening Date: 12/05/2025
Closing Date: 12/21/2025 11:59 PM Eastern

General Statement of Duties
Forsyth County Health and Human Services is seeking a skilled and solutions-driven Business Process Analyst to join the team. This role will collaborate with a variety of human services programs, including Behavioral Health Services, Bridges to Hope Family Justice Center, Public Health, and Social Services.

The selected candidate will lead efforts to improve business processes by conducting in-depth research and offering actionable recommendations that align with software functionality, legislative requirements, accreditation standards, and program needs.
Distinguishing Features
As a Business Process Analyst, this individual will:
• Serve as project manager for business process improvement initiatives
• Reengineer workflows and deliver detailed analysis to support process changes
• Develop and maintain agency best practices
• Oversee the customization of dashboards and datasets
• Create professional presentations and serve as a subject matter expert on internal processes
• Ensure timely and accurate completion of deliverables

Key areas of focus include analyzing financial reports and contracts, researching local and state operational standards, and developing strategies to enhance service delivery. This position will also help define performance metrics to support the consolidation and integration of departmental operations.
Minimum Education and Experience

Four year degree in Business, Management, Computer Science or related field. Four years experience in systems analysis, project management, and/or computer system design and development. An equivalent combination of education and work experience may be considered for minimum qualification requirements.
Valid Driver's License is required.
A graduate degree in a human services field is a plus.
Essential Duties and Responsibilities

Essential duties and responsibilities include but are not limited to:
• Strong problem-solving and critical thinking skills
• Ability to work independently, manage multiple tasks, and maintain effective public relations
• Proven team player with the ability to build and maintain productive professional relationships
• Skilled in leading staff activities, facilitating roundtable discussions, and delivering presentations
• Ability to serve as a subject matter expert (SME) on departmental procedures
• Proficient in process improvement methodologies and end-to-end project management
• Capable of conducting comprehensive process analysis and identifying root causes
• Effective communicator with the ability to clearly convey ideas, findings, gap analyses, and recommendations to staff, management, stakeholders, and vendors- orally and in writing
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These links do not apply to positions that are Part Time, no benefits.
01

The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree

02

Please select your highest level of completed education.

• Some high school
• High school diploma or GED
• Some college, trainings, or certifications
• Completion of a vocational program
• Associate's degree
• Bachelor's degree
• Master's degree or above

03

Do you have a Bachelor's in human services, social sciences, health sciences, business or public administration, or a related field?

• Yes
• No

04

Do you have two or more years of experience in Health and Human Services field?

• Yes
• No

05

Which best describes your years of experience working as a Business Process Analyst?

• No Experience
• Less than 1 year of experience
• 1-2 years of experience
• More than 2 years of experience

06

Which best describes your level of proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint)?

• No Experience
• Beginner
• Intermediate
• Advance

07

Which best describes your years of experience facilitating meetings or gathering input from multiple stakeholders to support process improvement?

• No Experience
• Less than 1 year of experience
• 1-2 years of experience
• More than 2 years of experience

08

How many years of experience do you have working in systems analysis, project management, and/or computer system design and development?

• No experience
• Less than 2 years
• 2 to 4 years
• 4 to 6 years
• 6 to 8 years
• 8 to 10 years
• More than 10 years

09

Do you have experience documenting work flows and business processes?

• Yes
• No

10

Do you have two or more years of Business Process Analyst experience?

• Yes
• No

11

Do you have experience with data analysis and manipulation?

• Yes
• No

12

How many years of experience do you have using performance indicators and/or data to track quality improvement efforts?

• No experience
• Less than 2 years
• 2 to 4 years
• 4 to 6 years
• 6 to 8 years
• 8 to 10 years
• More than 10 years

13

How many years of experience do you have in the development and oversight of improvement plans?

• No experience
• Less than 2 years
• 2 to 4 years
• 4 to 6 years
• 6 to 8 years
• 8 to 10 years
• More than 10 years

14

Do you have experience training, mentoring or coaching individuals?

• Yes
• No

15

Do you have a valid driver's license?

• Yes
• No

Required Question

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