Adoption Case Manager Support Specialist-Manatee
2 weeks ago
SUMMARY
Support staff members perform a range of administrative tasks. Primary focus is to assist Adoption Case Managers in the provision of services to families to help with retention.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Utilizes various software applications to compose and/or type letters, memos, reports and other documents.
- Request records, reports and other documents from various providers for children and adults in active cases. Track records requests and follow up on not received records. Entering in records results into Florida Safe Families Network (FSFN) medical tabs and also entering Chronological notes of said activities.
- Utilizes software for creation of reports for various tracking needs, to include scheduling of appointments and arranging Family Support Worker transportation as needed. Complete Projects that require Excel tracking.
- Contact clients and caregivers via telephone to obtain information.
- Assist when needed with completing Health Risk Assessments, Out of County Service (OCS), Adoption Subsidy Packets, Enhanced Subsidy Packets, and Packet A's when needed.
- Assist in completing outstanding issues on the compliance reports and maintaining FSFN education and medical tabs as requested.
- Assist in sending client service referrals, gathering documents for packets, completion of exit surveys, High End packets, Child Resource Record packets, birth certificate and social security card requests and other administrative requests.
- Operates a range of office machines such as photocopiers, computers and faxes.
- Files papers and documents so that they can be easily found when needed.
- Undertakes other duties such as assisting with special projects as needed.
Requirements
OTHER QUALIFICATIONS: This position requires the following additional qualifications:
- Professional appearance and behavior including, but not limited to, reporting to work at the scheduled time, working as scheduled and seldom being absent from work;
- Effective problem-solving techniques, tackles issues directly, and makes sound and timely decisions based on factual information;
- Ability to work as a team member;
- Effective organization and time management skills;
- Ability to prioritize multiple tasks and projects;
- Written and communication skills;
- Ability to work flexible hours;
- Ability to travel;
- Sensitivity to the cultural and socioeconomic characteristics of the agency's staff and clients;
- Adherence to professional ethics;
- Ability to interact appropriately and effectively with families, children, community resources, service providers, and other professionals both over the telephone and in face-to-face contacts.
- Minimum of a High school diploma or GED.
- At least one year of prior Case management/Child Welfare experience preferred
- Must be proficient in Microsoft Excel, Outlook and Microsoft Word.
This position requires the following credentials:
- Valid state driver's license in good standing.
- Required vehicle insurance.
- Medical
- Dental
- Vision
- Voluntary Life coverages
- Basic Life Insurance - 100% Company paid
- Short-term disability - 100% Company paid
- Long-term disability
- 401(k) retirement
- 5 weeks of PTO accruals available during the first year of employment (New Hires have a 90-day waiting period)
- 11paid holidays
A detailed position description can be found on our Career site at www.sccfl.org
Salary Description
$15.00- $18.00
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