Case Management Support Specialist Lead

#nowhiring

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a dedicated Case Management Support Specialist Lead ready to make a significant difference in the lives of children and families.

Purpose & Impact:

In this role, you will utilize your expertise in Florida Child Welfare Statutes and administrative procedures to guide and support a team of case managers. As a lead, you will focus on mentoring, motivating, and training your team, ensuring that they provide essential services to families and maintain quality case management.

Key Responsibilities:

• Provide leadership to the case management team, ensuring the safety and well-being of children.
• Oversee daily operations to meet contractual performance standards.
• Directly monitor and guide the Case Management Support Specialist Team, ensuring all documentation and performance measures are maintained effectively.
• Assist with complex cases, offering strategic support to stabilize high-risk youth.
• Identify staff performance needs and implement developmental plans to enhance their skills.
• Promote a culture of excellence by recognizing outstanding performance among team members.
• Utilize software effectively to manage reports and track various performance indicators.
• Help streamline client service referrals and administrative tasks to improve service delivery.
• Manage work assignments efficiently and meet established deadlines.
• Facilitate unit meetings for information sharing, training, and team building.
• Conduct timely performance evaluations and submit them for review.
• Engage in Continuous Quality Improvement (CQI) activities as required.
• Perform additional duties and special assignments as needed.

Additional Responsibilities:

• Maintain a courteous and respectful interaction with all clients, staff, and stakeholders.
• Communicate actively with the Program Director and the APD about pertinent activities and challenges.
• Ensure adherence to safety practices and facilitate a safe work environment.
• Complete all mandated training, including supervisory training and Child Welfare Supervisor certification.
• Adhere to confidentiality rules and regulations.
• Be available for on-call duties as needed, carrying an active cellphone during work hours and beyond.

Other Requirements:

• Complete a minimum of 40 hours of relevant training annually.
• Participate in mandatory agency web-based courses.

Physical Requirements:

• Ability to sit for extended periods and perform general office duties.
• Must be able to lift objects up to 20 pounds and have sufficient visual and auditory capabilities for effective communication.
• Work is primarily in an office or hybrid environment with occasional travel required.
• Flexibility to adapt to irregular hours as needed.

Education:

A bachelor’s degree in a human services field is required; Child Protection Certification and a Master’s Degree are preferred.

Experience:

Minimum of 3 years' experience in child welfare services; supervisory experience is an advantage.

Skills Required:

• In-depth knowledge of child protection theories, ethics, and assessment methods.
• Strong management, communication, and organizational skills.
• Ability to assess and improve staff performance effectively.
• Understanding of relevant laws and procedures related to child welfare.
• Ability to work collaboratively within a team and provide effective feedback.

Why Join LSF?

Working at LSF means being part of a mission-driven community dedicated to transforming lives. Our staff enjoy numerous opportunities for professional growth and a generous benefits package including:

• Medical, Dental, and Vision coverage
• Telehealth services
• Employee Assistance Program (EAP)
• Employer-paid life insurance (1X salary)
• 13 paid holidays and generous PTO
• 403(b) Retirement plan with employer match or student loan repayment assistance
• Tuition reimbursement

Lutheran Services Florida conducts background screenings in compliance with state requirements. For details about the background screening process, please consult the relevant Florida statutes.

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all applicants and employees.