Front Desk Manager
3 days ago
The Front Desk Manager is responsible for ensuring timely and accurate customer service, scheduling shifts and supervising front desk personnel. The front desk manager facilitates training and supporting front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry and demonstrate a commitment to customer service.
Responsibilities:- Supervises Front Desk staff: hiring, firing, performance evaluations, training, and development.
- Maintains standards of guest service quality.
- Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
- Contributes to the profitability and guest satisfaction perception of other hotel departments.
- Develops short term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel.
- Increases level of guest satisfaction through employee development
- Manages the reservation function to maintain highest possible room occupancy and average daily rate.
- Maintains procedures for credit control and handling of financial transactions.
- Maintains procedures for security of monies, guest security and emergency procedures.
- Receives departmental related guest complaints and ensures corrective action is taken.
- Schedules staff according to labor standards and forecasted occupancy.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
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Front Desk Agent
7 days ago
Williamsburg, VA, United States Blue Sky Hospitality Solutions Full timeA Front Desk Agent at a hotel is the first point of contact for guests, responsible for providing a warm and welcoming experience. They manage check-in/out procedures, answer guest inquiries, handle reservations, and resolve issues, all while ensuring a smooth and enjoyable stay. Key Responsibilities: Guest Service: Greet guests, check them in and out,...
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Front Desk Agent
5 days ago
Williamsburg, VA, United States Blue Sky Hospitality Solutions Full timeA Front Desk Agent at a hotel is the first point of contact for guests, responsible for providing a warm and welcoming experience. They manage check-in/out procedures, answer guest inquiries, handle reservations, and resolve issues, all while ensuring a smooth and enjoyable stay. Key Responsibilities: Guest Service: Greet guests, check them in and out,...
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Front Desk Agent
2 weeks ago
Williamsburg, VA, United States Blue Sky Hospitality Solutions Full timeA Front Desk Agent at a hotel is the first point of contact for guests, responsible for providing a warm and welcoming experience. They manage check-in/out procedures, answer guest inquiries, handle reservations, and resolve issues, all while ensuring a smooth and enjoyable stay. Key Responsibilities: Guest Service: Greet guests, check them in and out,...
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Front Desk Agent
2 days ago
Williamsburg, VA, United States Blue Sky Hospitality Solutions Full timeA Front Desk Agent at a hotel is the first point of contact for guests, responsible for providing a warm and welcoming experience. They manage check-in/out procedures, answer guest inquiries, handle reservations, and resolve issues, all while ensuring a smooth and enjoyable stay. Key Responsibilities: Guest Service: Greet guests, check them in and out,...
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Front Desk Agent
1 week ago
Williamsburg, VA, United States Blue Sky Hospitality Solutions Full timeA Front Desk Agent at a hotel is the first point of contact for guests, responsible for providing a warm and welcoming experience. They manage check-in/out procedures, answer guest inquiries, handle reservations, and resolve issues, all while ensuring a smooth and enjoyable stay. Key Responsibilities: Guest Service: Greet guests, check them in and out,...
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Front Desk Supervisor
5 days ago
Williamsburg, VA, United States Daily Management Full timeNow Hiring: Front Desk Supervisor | Join Our Resort Team! We're looking for a Front Desk Supervisor to guide our front desk team and ensure every Owner and guest receives a warm welcome and a seamless experience. As a Front Desk Supervisor, you'll balance leadership and guest service, helping to create memorable stays while supporting your team with...
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Front Desk Supervisor
1 week ago
Williamsburg, VA, United States Daily Management Full timeNow Hiring: Front Desk Supervisor | Join Our Resort Team! We're looking for a Front Desk Supervisor to guide our front desk team and ensure every Owner and guest receives a warm welcome and a seamless experience. As a Front Desk Supervisor, you'll balance leadership and guest service, helping to create memorable stays while supporting your team with...
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Front Desk Associate
8 hours ago
Williamsburg, VA, United States Commander, Navy Installations Full timeSummary This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Cheatham Annex. The incumbent performs front desk and reservation functions for the MWR Recreational lodging program. Recreational Lodging operations may include Recreational Vehicle...
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Receptionist / Front Desk Kennel support
7 days ago
Williamsburg, VA, United States The Pet Resort At Greensprings Full timeSeeking a friendly, organized, and customer oriented individual to work at the front desk of a busy kennel. Tasks to include: answering phone calls, booking boarding/daycare dates, interacting with the customers and their pets; calling veterinarian offices to confirm vaccinations, providing information on additional services (dog walking, bathing, daycare,...
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Receptionist / Front Desk Kennel support
5 days ago
Williamsburg, VA, United States The Pet Resort At Greensprings Full timeSeeking a friendly, organized, and customer oriented individual to work at the front desk of a busy kennel. Tasks to include: answering phone calls, booking boarding/daycare dates, interacting with the customers and their pets; calling veterinarian offices to confirm vaccinations, providing information on additional services (dog walking, bathing, daycare,...
