Front Desk Agent
1 week ago
A Front Desk Agent at a hotel is the first point of contact for guests, responsible for providing a warm and welcoming experience. They manage check-in/out procedures, answer guest inquiries, handle reservations, and resolve issues, all while ensuring a smooth and enjoyable stay. Key Responsibilities:
- Guest Service: Greet guests, check them in and out, provide information about the hotel and local area, and assist with any requests or concerns.
- Reservations: Handle reservations, cancellations, and changes, ensuring accurate records and availability.
- Check-in/Out: Manage the check-in and check-out process, including verifying guest information, assigning rooms, and collecting payments.
- Communication: Answer phone calls, respond to emails, and communicate with other hotel departments to ensure guest satisfaction.
- Administrative Tasks: Maintain a tidy and organized front desk, handle administrative tasks, and manage office supplies.
- Customer Service: Resolve guest complaints, provide excellent customer service, and ensure a positive guest experience.
- Payment Processing: Process payments for room charges, services, and amenities.
- Excellent Communication and Interpersonal Skills: The ability to interact effectively with guests and colleagues, providing clear and helpful information.
- Customer Service Orientation: A strong focus on guest satisfaction and the ability to handle diverse situations with patience and professionalism.
- Problem-Solving Skills: The ability to identify and resolve guest issues efficiently and effectively.
- Multitasking and Time Management: The ability to handle multiple tasks simultaneously and prioritize effectively.
- Computer Proficiency: Familiarity with hotel management software and reservation systems.
- Professional Appearance: Maintaining a neat and presentable appearance.
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Front Desk Manager
6 days ago
Williamsburg, VA, United States Blue Sky Hospitality Solutions Full timeFront Desk Manager The Front Desk Manager is responsible for ensuring timely and accurate customer service, scheduling shifts and supervising front desk personnel. The front desk manager facilitates training and supporting front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring...
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Front Desk Manager
6 days ago
Williamsburg, VA, United States Blue Sky Hospitality Solutions Full timeFront Desk Manager The Front Desk Manager is responsible for ensuring timely and accurate customer service, scheduling shifts and supervising front desk personnel. The front desk manager facilitates training and supporting front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring...
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Front Desk Manager
6 days ago
Williamsburg, VA, United States Blue Sky Hospitality Solutions Full timeFront Desk Manager The Front Desk Manager is responsible for ensuring timely and accurate customer service, scheduling shifts and supervising front desk personnel. The front desk manager facilitates training and supporting front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring...
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Front Desk Manager
6 days ago
Williamsburg, VA, United States Blue Sky Hospitality Solutions Full timeFront Desk Manager The Front Desk Manager is responsible for ensuring timely and accurate customer service, scheduling shifts and supervising front desk personnel. The front desk manager facilitates training and supporting front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring...
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Front Desk Manager
3 days ago
Williamsburg, VA, United States Blue Sky Hospitality Solutions Full timeFront Desk Manager The Front Desk Manager is responsible for ensuring timely and accurate customer service, scheduling shifts and supervising front desk personnel. The front desk manager facilitates training and supporting front desk staff, handling complaints and specific customer requests, managing the reception area, enforcing hotel policies, and ensuring...
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Front Desk Supervisor
5 days ago
Williamsburg, VA, United States Daily Management Full timeNow Hiring: Front Desk Supervisor | Join Our Resort Team! We're looking for a Front Desk Supervisor to guide our front desk team and ensure every Owner and guest receives a warm welcome and a seamless experience. As a Front Desk Supervisor, you'll balance leadership and guest service, helping to create memorable stays while supporting your team with...
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Front Desk Supervisor
1 week ago
Williamsburg, VA, United States Daily Management Full timeNow Hiring: Front Desk Supervisor | Join Our Resort Team! We're looking for a Front Desk Supervisor to guide our front desk team and ensure every Owner and guest receives a warm welcome and a seamless experience. As a Front Desk Supervisor, you'll balance leadership and guest service, helping to create memorable stays while supporting your team with...
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Guest Services Associate
5 days ago
Williamsburg, VA, United States Travel + Leisure Full timeWe Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and...
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Guest Services Associate
4 days ago
Williamsburg, VA, United States Travel + Leisure Full timeWe Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and...
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Guest Services Associate
6 days ago
Williamsburg, VA, United States Travel + Leisure Full timeWe Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and...
