Call Center- Customer Care Specialist

Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation, is seeking a Customer Care Specialist for an onsite position in Scottsdale, AZ 85256. This is a full-time opportunity with a competitive hourly pay of $22.11, nonexempt, with 1.5 times pay for overtime and double time pay for holiday work.

The Contact center is located in Dobson Rd, Scottsdale, AZ 85256, next to Top Golf and close to Talking Stick Resort. Workdays include five days per week, which will include weekends. The role offers benefits such as a $80 monthly stipend, up to 20 days per year PTO, 9 national holidays medical/dental/vision with HRA/FSAs, and other perks. Free Identity Protection enrollment (employee + immediate family members) is also provided.

As a Customer Care Specialist, you will:

• Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner. Subscribers call when they are going through various issues related to potential Identity Theft.
• Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues.
• Initiate Zendesk tickets for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases.
• Identify the next steps required for the subscriber through active listening and problem-solving skills.
• Maintain strong company product and service; you get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety.

Required Education/Skills and Experiences:

• High School Diploma or GED
• You are local to Arizona and can commute to our office at 7350 N Dobson Rd #101, Scottsdale, AZ 85256 on a regular basis
• 2-3 years of customer care experience.
• Ability to navigate multiple software applications
• Availability to work a scheduled shift consistently
• Strong formal oral and written communication skills and ability to communicate clearly
• Highly adaptable and focused on self-development
• High proficiency typing skills and computer comprehension

Preferred Experiences:

• One plus years of call center experience
• Experience working in fraud identification and resolution field
• Live Chat experience

Joining our team isn't just a job it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger a winning team making a meaningful impact.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.

AIP uses the E-Verify employment verification program.