Customer Service Specialist

Job Description

Our client is seeking a Customer Service Specialist for a contract to hire opportunity in Scottsdale Arizona. This role is ideal for a high-energy, people-driven professional who is passionate about growth, connection, and delivering exceptional customer experiences in a fast-paced, personal development-focused environment.

Company Profile:
Professional ServicesÂ
In business over 20 yearsÂ

Customer Service Specialist Your Role:
This Customer Service Specialist role is focused on building relationships, fostering engagement, and ensuring customers feel supported, inspired, and accountable to their growth. The Customer Service Specialist will play a critical role in customer experience, community building, and ongoing enrollment support.
Serve as a primary Customer Service Specialist, delivering exceptional customer experience and engagement across programs and events
Support live courses, calls, and events by welcoming customers, setting the tone, and ensuring readiness and participation
Build and maintain strong, long-term customer relationships through consistent check-ins and accountability support
Engage customers through social media and internal platforms to strengthen community, momentum, and connection
Support growth initiatives by educating customers on continued development opportunities, referrals, and enrollment options
Track customer engagement, maintain accurate records, and participate in team planning and debrief sessions
Provide administrative and operational support to ensure seamless execution of customer-facing activities

Customer Service Specialist Background Profile:
2+ years of experience in a Customer Service Specialist, Customer Support, Customer Success, or client-facing role
Experience supporting live events, programs, or customer communities preferred
Strong communication skills with a warm, confident, and professional presence
High comfort level learning systems, databases, and internal processes

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings  You can see the extensive list of benefits on our website under the Candidate Benefits tab.

Features and Benefits of Client:
Paid time off and paid holidays
Medical Dental Vision
Career growth and advancement opportunities
Ongoing personal and professional development programs
A high energy, people centered work environment

Job Requirements

CSR, Event Coordinator, Social Media

Additional Information

Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Meet Your Recruiter

Fatima Akhtar

Fatima Akhtar is a dedicated Executive Search Recruiter with a specialty focus on the legal sector at Frontline Source Group. With a strong passion for connecting talented candidates with top employers, Fatima leverages her expertise in staffing, recruiting, and leadership development to provide tailored solutions that meet the unique needs of her clients and candidates.

Fatima holds a master's degree in industrial and organizational psychology, which equips her to understand the nuances of both client and candidate preferences. Her professional background includes roles as a Placement Manager, Digital Staffing Specialist and Recruiter, and Leadership Development, Legal and Digital Staffing Intern. In these positions, she honed her skills in communication, creative problem-solving, and working effectively in fast-paced environments.

Fluent in both Spanish and English, Fatima excels in communicating with diverse audiences. She is committed to helping individuals find meaningful careers and assisting organizations in growing their teams. Always eager to learn and collaborate, Fatima is also open to opportunities in change management, learning and development, and HR.

With her strong interpersonal skills and a keen eye for talent, Fatima Akhtar is an invaluable asset to any organization looking to exceed its hiring goals.

• 469-983-3999
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• fatima.akhtar@frtline.com
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All interviews are set by appointment only and we do not allow walk-ins at any location. We are an Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.

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