Program Support Analyst Alignment

Program Support Analyst Alignment & Guidance

Join to apply for the Program Support Analyst Alignment & Guidance role at City and County of San Francisco - Human Services Agency.

The Program Support Analyst performs a variety of highly complex and professional administrative duties in the planning and coordination of the activities of the assigned program while providing administrative and technical staff assistance to the assigned Program Manager in the Human Services Agency. This role supports the Alignment and Guidance Programs broader mission, which encompasses community outreach, engagement, and the administration of related Economic Support & Self Sufficiency (ESSS) contracts and initiatives.

ESSENTIAL TASKS & DUTIES

• Oversee the Mobile Benefits Center program, including its operations, budget, data, and equipment. Develop and implement policies and procedures that align with County/Agency regulations. Forecast resource needs and develop plans to support future staffing, equipment, materials, and supplies.
• Convene and facilitate Mobile Benefits Center planning and related meetings. Regularly collaborate and communicate with external partners to share updates, resolve issues, and ensure program goals. Work closely with relevant SFHSA programs and departments to ensure operational needs are met.
• Supervise staffing and event schedules, in coordination with the project team and outreach units. Ensure smooth logistics, setup, and overall event flow.
• Monitor and evaluate Mobile Benefits Center performance by tracking key metrics, delivering data reports to the A&G Community Engagement Manager and stakeholders, and maintaining satisfaction surveys to assess effectiveness and identify areas of improvements.
• Participate in a variety of complex and detailed programmatic responsibilities involving problem solving and project management.
• Manage assigned Alignment & Guidance contracts, monitoring performance through regular meetings with contractors and grantees. Support the full contract process from scope development to execution, ensuring all documents are accurate, clear, and ready for distribution.
• Coordinate outreach presentations and participation in general outreach tabling events for community partners and other City agencies as requested.
• Directly supervise subordinate staff as assigned; delegate appropriate workload, provide mentoring, coordinate staff training, and work with employees to correct deficiencies. Approve timesheets, leave requests, and handle other personnel-related administrative tasks.
• Represent the A&G Community Engagement unit in various meetings and settings; serve as a liaison to programs or other City departments as assigned.
• May participate in recruitment and selection of staff, develop selection tools, serve on interview panels, and recommend appointment of personnel.
  

How to qualify

Education: Possession of a Bachelor's degree from an accredited college or university.

Experience: Three (3) years of professional experience in a general administrative capacity of which two (2) years (4000 hours) are in the field of human services. This experience includes responsibility for functions such as budget administration, contract administration, program planning and policy development, or statistical research.

Substitution Language: Additional qualifying experience as stated under the experience requirement may be substituted for up to two (2) years of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

DESIRABLE QUALIFICATIONS

• Experience using PowerPoint to develop presentations.
• Experience with Excel using formulas, filters, and basic data visualization tools (e.g., charts, tables, pivot tables).
• Experience in a role requiring clear and effective communication through verbal presentations, meetings, and written materials for diverse audiences.
• Experience in a role requiring independent task management and collaboration within cross-functional groups.
• Possession of a CA drivers license.
  

Seniority Level

Entry level

Employment type

Full-time

Job function

Analyst

Industries

Government Administration

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