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Customer Service Specialist with German
3 weeks ago
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gtersloh, Melbourne or Singapore Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
About Your Workplace
Miele Global Services was established in 2019 to support Miele Group by centralization and standardization of the process. On a daily basis we are handling many processes from more than 20 entities, including accounting, controlling, sales back office, procurement and reporting.
Responsibilities:
- Accepting and processing home appliance orders from our retail partners (B2B);
- Direct contact with our partners via mail and/or phone;
- Checking the ability to deliver, possibly offering alternative solutions and product advice;
- Creation of offers in coordination with the sales force;
- Clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments;
- Capture home appliance returns based on defined policies;
- Delivering input to continuous improvement and potential enhancements of processes and solutions;
Requirements:
- Min. C1 level of German language and communicative level of English language;
- Relevant work experience (about 2 years) in a customer care area;
- Good MS-Office skills and already first experience and skills in SAP (nice to have);
- Team player able to work in cross cultural team;
- Proactive approach and improvement-focused attitude.
