Workforce System Administrator

At Towne Park, it's more than a job, you can make an impact.

A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

System Administration & Maintenance:

• Administer and maintain the workforce management system (e.g., time and attendance, scheduling, labor management).
• Configure system settings, policies, and rules to meet business needs and compliance requirements.
• Monitor system performance, troubleshoot issues, and coordinate with IT and software vendors for resolution.
• Regularly update and patch the system to ensure the latest features and security updates are in place.

User Support & Training:

• Provide technical support and guidance to end-users on system functionality, data entry, and report generation.
• Develop training materials and conduct training sessions for new users or when system updates are released.
• Address user inquiries and issues in a timely manner, ensuring minimal disruption to daily operations.

Data Analysis & Reporting:

• Generate and analyze workforce data reports to identify trends, patterns, and areas for improvement.
• Collaborate with HR and operations teams to provide data-driven insights for decision-making.
• Create customized reports and dashboards to meet the needs of various departments.

Process Improvement & Optimization:

• Evaluate current processes and recommend system enhancements to streamline workflows and increase efficiency.
• Implement best practices for data integrity, system security, and compliance with regulatory requirements.
• Lead projects related to system upgrades, enhancements, and integrations with other HR and business applications.

Compliance & Data Integrity:

• Ensure that the workforce management system complies with all relevant laws and regulations, including labor laws and data privacy standards.
• Regularly audit system data to maintain accuracy and consistency.
• Implement security measures to protect sensitive employee information.

Education:

• High School Diploma Required; bachelor's degree in business administration, Human Resources, or a related field (or equivalent experience) preferred.

Required Licensure, Certification, etc.:

Work Experience:

• A minimum of 4 years direct experience in workforce management, scheduling, or a similar role using a timekeeping system is required.

Knowledge & Skills:

Required Skills:

• Strong analytical skills with the ability to interpret data and make data-driven decisions are required.
• Excellent organizational and multitasking abilities.
• Proficiency in workforce management software and tools.
• Strong communication and interpersonal skills to collaborate with teams and stakeholders.
• Self-started with the ability to work under pressure and handle real-time operational issues effectively.

Preferred Skills:

• Experience with Legion Workforce Management is highly desired by not required.
• Experience in industries like retail, hospitality, or healthcare desired.
• Knowledge of labor laws and regulations.
• Experience with data analysis and reporting tools.

Authority to Act:

Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

Budget Responsibility:

The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements:

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment:

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel:

Travel of up to 10% may be required.