Patient Service Rep

4 days ago

Marina del Rey, CA, United States Cedars-Sinai Full time

Job Description

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

  • Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.

  • Greets patients and assist with resolving patient issues or raising patients issues.

  • Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.

  • Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.

  • Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.

  • Process and track referrals and authorizations for various insurance types.

  • Manages patient care flow and assist with monitoring CS-Link message pools and standard work.

  • Monitors and assess their own workflow to find opportunities for improvement.

  • Explains policies, procedures, or services to patients using administrative knowledge

  • Participates in daily huddles and staff meetings.

  • Promotes and practice infection prevention standards and all department policies and procedures.

Qualifications

Education:

High school diploma or GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.

Req ID : 13790

Working Title : Patient Service Rep - Internal Medicine (Marina del Rey)

Department : IM - Marina

Business Entity : Cedars-Sinai Medical Care Foundation

Job Category : Administrative

Job Specialty : Admissions/Registration

Overtime Status : NONEXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $21.29 - $33.00

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.

  • Patient Service Rep

    1 week ago

    Marina del Rey, CA, United States Cedars-Sinai Full time

    Job Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...

  • Patient Service Rep

    6 days ago

    Marina del Rey, CA, United States Cedars-Sinai Full time

    Job Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...

  • Patient Service Rep

    2 weeks ago

    Marina del Rey, CA, United States Cedars-Sinai Full time

    Job Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...

  • Patient Service Rep

    1 week ago

    Marina del Rey, CA, United States Cedars-Sinai Full time

    Job Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...

  • Patient Access Rep

    6 days ago

    Marina del Rey, CA, United States TotalMed Staffing Full time

    Patient Access Rep-Hospital Job ID #1978690 | Share About this Role The Patient Access Representative provides a range of services required to complete the registration activities of scheduled and walk-in patients seeking services in a variety of hospital inpatient, and outpatient settings including but not limited to the emergency room, diagnostic...

  • Patient Access Rep

    1 week ago

    Marina del Rey, CA, United States TotalMed Staffing Full time

    Patient Access Rep-Hospital Job ID #1978690 | Share About this Role The Patient Access Representative provides a range of services required to complete the registration activities of scheduled and walk-in patients seeking services in a variety of hospital inpatient, and outpatient settings including but not limited to the emergency room, diagnostic...

  • Patient Access Rep

    1 week ago

    Marina del Rey, CA, United States TotalMed Staffing Full time

    Patient Access Rep-Hospital Job ID #1978690 | Share About this Role The Patient Access Representative provides a range of services required to complete the registration activities of scheduled and walk-in patients seeking services in a variety of hospital inpatient, and outpatient settings including but not limited to the emergency room, diagnostic...

  • Patient Access Rep

    4 days ago

    Marina del Rey, CA, United States TotalMed Staffing Full time

    Patient Access Rep-Hospital Job ID #1978690 | Share About this Role The Patient Access Representative provides a range of services required to complete the registration activities of scheduled and walk-in patients seeking services in a variety of hospital inpatient, and outpatient settings including but not limited to the emergency room, diagnostic...

  • Non-Clinical - Administrative - Patient Services Representative

    7 days ago

    Marina del Rey, CA, United States Pacer Group Full time

    The job description for your reference is below for your review: Job Title: Patient Services Representative Location: Marina del Rey, CA 90292 Duration: 13 weeks Shift: Day 5x8-Hour (08:30 - 17:00) Payrate: $ 24.94 per hour Position Overview: The Patient Service Representative (PSR) serves as the first point of contact for patients, both in person and over...

  • Non-Clinical - Administrative - Patient Services Representative

    2 weeks ago

    Marina del Rey, CA, United States Pacer Group Full time

    The job description for your reference is below for your review: Job Title: Patient Services Representative Location: Marina del Rey, CA 90292 Duration: 13 weeks Shift: Day 5x8-Hour (08:30 - 17:00) Payrate: $ 24.94 per hour Position Overview: The Patient Service Representative (PSR) serves as the first point of contact for patients, both in person and over...