IT Support Intern

4 days ago

Lititz, PA, United States TAIT Full time

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Internship Overview 
The TAIT Internship program is a fully immersive, experiential program. Interns are placed in a department based on their major and interests, but it is up to them to set goals and define their experience at TAIT. We take pride in pushing the boundaries of what's possible, and we're committed to nurturing emerging talent. We're excited to offer a unique and rewarding internship experience that goes beyond the typical coffee runs and photocopying tasks. We're looking for motivated and passionate individuals to join us on this journey of growth, learning, and achievement 
Are you ready to roll up your sleeves, challenge yourself, and make a real impact? If so, you're the kind of intern we're looking for. At TAIT, we understand that internships are a two-way street. While you'll be gaining valuable experience, you'll also be contributing to our team and projects in meaningful ways. We encourage you to set your goals, develop your skills, and help shape your own experience.  Position Details 
Position: IT Support Intern Job Specifications: The IT Support Intern will work with TAIT’s international IT team to provide technical support to internal TAIT staff in Lititz and around the world. This role is hands-on and focused on delivering efficient customer service to the organization while assisting with other IT projects.
  • Location: West Lincoln Facility in Lititz, PA  
  • Duration: June 2026 - August 2026 
  • Compensation: $18/hr.  
  • Schedule: Interns are scheduled to work 40 hours per week on 1st shift dependent on projects and business needs 
  • Eligibility: This role is open to U.S. Residents only  
  • Intern Responsibilities: 
  • Incidents & Service Requests 
    • Work on assigned incidents and service requests to resolve issues related to hardware, software, access & permissions, etc.
    • Identify areas of improvement based on completed tickets (e.g. process improvement or new documentation)
  • Documentation
    • Review and audit existing documentation for accuracy, readability, formatting, usage of screenshots, etc.
    • Provide complete list of reviewed Guru cards with notes on completed (or suggested) changes by Week 8.
  • Inventory / Asset Management
    • Work with team to continue organization and audit of ITSM (Freshservice) inventory controls as well as layout and labelling of local storage areas
    • Deliver completed inventory audit of existing deployed hardware in Lititz buildings, ensuring all hardware is appropriately labelled and added to ITSM asset management by Week 10.
  • Onboarding, Offboarding, and Role-Based Resources
    • Assist team with handling bi-weekly onboarding and as-needed offboarding requests, ensuring all equipment is returned and software licenses reclaimed
    • Verify ongoing “role-based resource requirements” for different roles/teams to confirm which hardware or software is needed for each job function
  • IT Project Support
    • Complete assigned tasks on IT projects (including in support of other IT teams such as Infrastructure, Cybersecurity, Networking, Apps & Reporting).
  • Deliver a summary report of completed work by Week 12 including updates in Asana as necessary.
Qualifications  To qualify for this internship, you must meet the following:  
Currently pursuing a degree or equivalent in a related field: 
  • IT
  • Computer Engineering
  • Basic understanding of IT concepts and systems (Windows/MacOS, Office365 / Exchange email, basic hardware/software/network troubleshooting)
  • Experience with ITSM / ticketing software (Freshservice a plus)
  • Familiarity with common TAIT applications (Slack, Box, Zoom, Okta, Asana, Salesforce) is a plus.
  • Strong documentation and organizational skills.
  • Ability to work independently and communicate effectively in a global team environment.
Potential Career Paths 
This position also provides a path for continued growth as a: IT Service Desk, App Developer 
  
Why Choose TAIT? 
  • Housing: We offer a housing stipend our onsite interns in PA, NY, FL, CO, NV, and CA. This benefit applies to interns who live more than 50 miles from the worksite and would need to relocate to the area to complete their internship. 
  • Gigs: You may be eligible for full time or part time conversion upon successful completion of your internship program*   
  • Real-World Impact: Your work here won't just be busy work. You'll be an integral part of our team, contributing to projects that truly matter. Previous interns worked on actual projects that have been seen by millions of people  
  • Professional Growth: We're committed to helping you grow and learn. You'll gain hands-on experience in your chosen field and develop skills that will serve you well in your future career. 
  • Mentorship: You won't be navigating this journey alone. Our team of experts will provide guidance, mentorship, and support to help you excel. 
  • Innovation: We live on the cutting edge of innovation, and you'll be part of our team's creative solutions and groundbreaking ideas. 
  • Networking: Build your professional network by connecting with industry leaders, fellow interns, and our experienced team. 
  
Are you ready to embark on a journey of growth, learning, and achievement? Join us and be a part of something special at TAIT. Your internship is not just a step in your career; it's a leap forward. Apply today TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

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