Service Advisor

1 week ago

Charlotte, NC, United States All Roads Full time
Description

Service Advisor
Charlotte, NC Vermeer All Roads

If you're customer-focused, detail-oriented, and enjoy working around heavy equipment, we want to meet you. Vermeer All Roads is hiring a Service Advisor to be the first point of contact for our service department, coordinating repairs, communicating timelines, and delivering a first-class customer experience. Prior service advisor experience is required; heavy equipment/heavy-duty background preferred.

Compensation
  • $50,000-$55,000 base salary plus commission (based on experience)
  • Full-time, weekday schedule
Benefits
  • Medical, dental, vision, disability, and life insurance (effective the 1st of the month after 30 days)
  • 401(k) with company contribution
  • Paid time off and company-paid holidays
  • Tuition reimbursement
  • Employee referral bonus program
Responsibilities
  • Provide excellent customer service, act as liaison between customers and the dealership
  • Schedule appointments and prepare estimates
  • Advise on maintenance per manufacturer specifications
  • Create, update, and document repair/work orders accurately
  • Maintain strong customer relationships, drive retention and referrals
  • Proactively update customers on status, estimate changes, and pickup timing
  • Other duties as assigned
Qualifications
  • High School Diploma or GED
  • Valid driver's license
  • Previous service writing/advisor experience required
  • Heavy-duty/heavy equipment experience preferred
  • Strong customer service, multitasking, prioritization, and efficiency skills

Work Authorization
All Roads does not provide H1-B sponsorship.

AAP/EEO Statement
All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Reasonable accommodations will be provided unless they impose undue hardship.

Apply today to join a team built on service, quality, and career growth.

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