Automotive Service Advisor

2 weeks ago

Charlotte, NC, United States Scott Clark Honda Full time

Are you looking for a place to make a career? The automotive business is one of the few businesses left that you can go from an entry level position and advance into ownership. It all depends on your attitude and your work ethic. Our award winning team is looking for the right person to fill the role of Automotive Service Advisor. Scott Clark Honda is a state-of-the-art 54 service stall facility, featuring over 230 years of automotive background in servicing and repairing Honda vehicles. We look forward in meeting you and being part of the team

SUMMARY

Service advisors are the point of contact between customers who bring their vehicles into an auto dealership for repair and the technicians who provide services to the vehicle. As a service advisor, you will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed. 

Responsibilities:

  • Greet customers and offer excellent customer service from intake to release of their vehicles
  • Determine and diagnose car issues based on customer description and vehicle condition
  • Translate customer-reported problems to actionable work orders for technicians to complete
  • Order necessary parts from suppliers and double-check that they are delivered to technicians
  • Ensure that automotive work provided to customers meets company quality standards
  • Invoice and collect payment from customers for services rendered
  • Handle and resolve customer complaints regarding services
  • Maintain customer records and enter data into computer databases

Requirements:

  • Working knowledge and experience of automotive products, repairs and parts
  • Secondary education in the automotive field or equivalent work experience
  • Strong communication skills and the ability to translate customer needs to workable technician orders
  • Basic knowledge of computer programs including word processing and database tools
  • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
  • Exceptional customer service skills based on experience
  • Continuing education and knowledge acquisition on the function and repair of newer vehicles
  • Basic mathematics skills to prepare and process bills and customer payment
  • Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
  • Reynolds and Reynolds Experience (Optional)

Benefits We Offer

  • Health, Dental, Vision, & Life Insurance
  • 401K
  • Direct deposit
  • Sundays off
  • Paid Vacation
  • Ongoing training
  • Promote from within
  • Excellent work environment
  • Great team culture

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