System Administrator II

The System Administrator II is a top-tier, results-driven IT professional responsible for the effective provisioning, installation/configuration, operation, health, and maintenance of server systems hardware, software, and related infrastructure. This role is entrusted with end-to-end ownership of critical infrastructure technologies, ensuring security, reliability, and scalability across hybrid cloud and on-premises environments.

ESSENTIAL DUTIES AND RESPONSIBILITIES (and other duties as assigned)

• Lead administration and optimization of enterprise-critical technologies, including Azure Virtual Desktop (VDI) Host Pools, Azure SQL, Group Policy, and BigFix for secure patching and software deployment.
• Maintain cloud-first solutions leveraging Azure File Services, Azure Backup, Azure Storage Infrastructure to ensure high availability, disaster recovery, and business continuity.
• Drive endpoint security and compliance through advanced management of Sophos Central and integration of security policies across server environments using GPOs.
• Implement and monitor backup strategies using Veeam and Azure Backup, ensuring rapid recovery and minimal downtime.
• Collaborate on virtualization and infrastructure initiatives, including Hyper-V, VMware and Nutanix to support scalable enterprise workloads.
• Proactively troubleshoot and resolve complex issues across hybrid environments, ensuring optimal performance and reliability.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization on Windows servers, Virtualized environments, cloud environments, SANs and related infrastructure.
• Responsible for documenting and maintaining the configuration of all server systems.
• Maintain, troubleshoot, and support Microsoft infrastructure including Print Services, AD, DHCP, DNS and AD Connect.
• Provide excellent customer service, keeping stakeholders informed and establish service level expectations.
• Thoroughly document incident descriptions, activities, and resolutions in the ticketing system.
• Mentor team members and champion best practices, fostering a culture of continuous improvement and operational excellence.
• Travel to job site locations.

Knowledge, Skills, & Abilities

• Make sound decisions independently while following IT processes.
• Deliver excellent customer service and mentor peers.
• Adapt quickly to urgent issues and changing priorities.
• Communicate clearly and appropriately to stakeholders.
• Take full ownership of tasks and ensure timely resolution.
• Work independently, prioritize effectively, and drive results.
• Demonstrate strong problem-solving and proactive approach.
• Apply best practices and standards across technology stacks.
• Commit to continuous learning and growth.

LEADERSHIP COMPETENCY REQUIREMENTS FOR INDIVIDUAL CONTRIBUTOR LEVEL

ASRC's Core competencies include Leading Self, Leading People and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework.

Customer Focus

• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Drive for Results

• Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Problem Solving

• Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Time Management

• Uses time effectively and efficiently, concentrating his/her efforts on the more important priorities.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Information Technology or another related field.
• Additional experience may substitute for the degree on a year for year basis.
• Four (4) years of hands-on experience administering Windows server systems and enterprise infrastructure.
• Three (3) years of experience with cloud platforms (Azure preferred), including migration, deployment, and administration.
• Working knowledge of TCP/IP, web servers, DNS, DHCP, NFS, CIFS, LDAP, Active Directory, file security and other related data center technologies.
• Valid driver's license with an acceptable driving record.
• Current Azure, or similar, certification is preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees or customers.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; reach with hands and arms; and to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job includes the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is in a busy office setting. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions and may be required to travel in small and large commercial aircraft.

NOTE: This document does not create an employment contract, implied or otherwise. The statements contained herein are intended to describe the principal functions of this position, the level of knowledge and skill typically required, and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirements.

ASRC is a drug-free workplace and pre-employment drug testing is part of the hiring process.

ASRC and its family of companies is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, religion, disability, protected veteran status, age or any other legal protected status. EOE: M|F|D|V EEO Poster

Arctic Slope Regional Corporation, an Inupiat-owned corporation created as a result of the Alaska Native Claims Settlement Act.

ASRC's family of companies apply a shareholder preference in employment, to the maximum extent feasible, as authorized by law.

---