Office Assistant

2 days ago

Aberdeen, NC, United States Mosquito Authority Full time

Responsive recruiter

Replies within 24 hours

Benefits:

  • Competitive salary
  • Opportunity for advancement
  • Training & development
Office Assistant - Customer Service & Administrative Support

Mosquito & Pest Authority

Do you enjoy helping people, keeping things organized, and being the go-to person who keeps the office running smoothly? Do you take pride in delivering top-tier customer service while juggling a variety of administrative tasks? If so, you might be exactly who we're looking for.

We are seeking a Professional Office Assistant to support our fast-growing service business. This role is the backbone of our daily operations-helping customers, assisting technicians, coordinating schedules, and keeping our administrative systems in line. If you thrive in a team-driven environment and want a position with real advancement opportunity, this is your shot.

Position Overview

As the Office Assistant, you will serve as the first point of contact for customers, support management with administrative duties, and ensure smooth communication between customers, technicians, and leadership. You'll gain hands-on experience in customer service, scheduling, dispatching, CRM systems, and office operations-making this an ideal position for someone looking to grow into roles such as Office Manager, Operations Coordinator, or Customer Service Lead. Currently we are looking for someone to work 12pm - 5pm weekdays.

Essential Duties & Responsibilities

Customer Service
  • Greet customers in a friendly, professional, and service-focused manner.
  • Answer incoming calls, emails, and messages promptly and courteously.
  • Provide accurate information regarding services, pricing, scheduling, and general inquiries.
  • Handle customer concerns, assist with service changes, and ensure every customer feels valued.
  • Maintain a high conversion rate from inbound inquiries to scheduled services.
Administrative & Office Support
  • Perform daily data entry, documentation, and CRM management.
  • Support scheduling and dispatching of service technicians.
  • Assist with office organization, filing, spreadsheets, and Microsoft Office-based tasks.
  • Maintain detailed customer records and service notes.
  • Help with billing, payment processing, and account updates.
  • Communicate effectively with technicians and management to ensure timely and accurate workflow.
  • Support weekly reporting, follow-up tasks, and administrative projects.
Operational Support
  • Coordinate with field teams to confirm service routes and customer needs.
  • Help ensure service quality by relaying accurate information to technicians.
  • Able to work weekdays from 12pm to 5pm
  • Work a flexible schedule when needed
Requirements
  • High School Diploma or GED required
  • Strong verbal and written communication skills
  • Excellent customer service and people-interaction abilities
  • Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
  • Organized, reliable, detail-oriented, and comfortable multitasking
  • Strong phone presence and ability to build rapport quickly
  • Ability to learn software systems and maintain accurate data
  • Able to work weekdays from 12pm to 5pm
Compensation & Benefits
  • Paid training and onboarding
  • Work-life balance focused environment
  • Opportunity to grow into leadership roles
  • Supportive leadership, stable company, and a positive team culture

Why Join Us?

We're a fast-expanding service company that believes in promoting from within. If you show initiative, professionalism, and care for our customers, you'll have clear opportunities to grow your responsibility, your income, and your long-term career path.

If you're committed to excellence, love helping people, and want to be part of a professional team with big goals, we want to meet you.

Compensation: $14.00 - $18.00 per hour

WHO YOU ARE

1. Enjoy working outdoors

2. Self-starter and highly motivated

3. Can work independently

4. Enjoy engaging with clients

WHO WE ARE

1. Nationally recognized brands

2. Competitive pay

3. Safe working environment

4. Team atmosphere

Our mission is simple:

Help protect families from mosquitoes, ticks and other pests and the diseases they carry.

The best part? There's no experience needed You will be provided with expert training when you join our team. Enter your zip code to see opportunities to join our team in your area.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Mosquito Authority Corporate.

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