Full-Stack Software Engineer
2 weeks ago
Location: Sunnyvale, CA (Hybrid - 3days/week)
Duration: 12 Months
Hiring Manage notes:
- Full-Stack Software Engineer role focused on consumer web experience and cross-functional initiatives.
- Work spans multiple projects over the year, primarily enabling chat functionality, AI-driven self-service, and cross-channel personalization.
- Emphasis on new feature development, with some improvement of existing infrastructure.
- Backend: Java, GraphQL, API development (approx. 60% of work).
- Frontend/Web: JavaScript (Ember framework experience preferred, but flexibility expected).
- Mobile: Basic understanding of Kotlin and iOS architecture (approx. 20% of work).
- Ability to work with proprietary stacks and adapt quickly.
You will collaborate with Product, Engineering, and UX partners to build and optimize key features across mobile, web, and cross-channel experiences that enhance personalization, engagement, and conversion. You will be managed within SSD, with dotted-line collaboration across Premium and VCA leadership to ensure full alignment on roadmap priorities and execution.
Responsibilities:
- Design, develop, and deploy scalable, high-volume, user-centric applications that power client's chat-based and self-serve sales experiences.
- Deliver on roadmap initiatives including:
- Mobile feature enhancements for Chooser and Survey experiences
- Cross-channel enablement via one-click chat deep links
- AI-driven recommender and conversational self-serve capabilities
- Expansion of chat entry points across Premium product surfaces and Help Centers
- Modular UI architecture to support differentiated routing and experiences
- Personalization and copy testing in partnership with UX and data science teams
- Partner with cross-functional stakeholders to ensure architectural trade-offs, dependencies, and design choices are well documented and aligned.
- Contribute to continuous integration, testing, and deployment pipelines to ensure reliable, high-quality delivery.
- Collaborate with SSD, Premium, and VCA leadership to ensure timely execution of key FY26/FY27 initiatives.
- BA/BS in Computer Science or related technical field, or equivalent practical experience
- 2+ years of professional experience in software engineering, full-stack or backend development
- Proficiency in one or more of the following: JavaScript, TypeScript, React, Python, Java, or C++
- Experience designing and building infrastructure or web services at large scale
- Expertise in React or modern front-end frameworks and API development
- Familiarity with distributed systems, data pipelines, and asynchronous design patterns
- Experience building AI-enabled or conversational interfaces
- Strong understanding of responsive and accessible web/mobile design and localization
- Familiarity with client's technology stack (Play Framework, Espresso, Kafka, Rest.li) is a plus
- Full-Stack Development
- API & System Design
- Front-End Architecture (React / TypeScript)
- Android Mobile Development (Kotlin)
- iOS Mobile Development (Swift)
- Data-Driven Experimentation
- Collaboration & Cross-Functional Communication
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