Client Support Specialist
1 week ago
Location: Remote
Accepted States: California, Colorado, Florida, Iowa, Louisiana, Nevada, North Carolina, Oregon, and Washington
Employment Type: Full-time
About NEXGEN Asset Management:
NEXGEN Asset Management is the industry-leading Enterprise Asset Management (EAM) software that combines a robust Computerized Maintenance Management System (CMMS) with advanced asset management planning tools. Backed by over 25 years of expertise, our web-based software supports comprehensive asset management programs, empowering organizations in utilities, facilities, manufacturing, fleet management, and more to maximize operational efficiency, predict risks, and drive strategic capital planning with future-forward insights powered by NAMI AI.
Salary & Compensation:
• Annual Salary: $70,000
• Compensation is based on experience and role alignment
• Medical Benefits
About the Role:
We are seeking a detail-oriented and customer-focused Client Support Specialist to join our team. This role is ideal for someone who thrives on providing exceptional client experiences, enjoys problem-solving, and is highly proficient in Zoho Desk. You will serve as a key point of contact for our clients, ensuring timely, accurate, and professional support across all communication channels.
Key Responsibilities:
• Manage and respond to client inquiries via Zoho Desk (email, chat, phone, and tickets)
• Maintain, update, and resolve support tickets efficiently while meeting SLA standards
• Use Zoho Desk features such as workflows, automations, macros, and knowledge base tools to streamline support processes
• Troubleshoot client issues and provide clear, solution-focused responses
• Escalate complex issues to internal teams while maintaining client communication
• Document recurring issues and contribute to internal and client-facing knowledge bases
• Maintain accurate client records and interaction histories within Zoho Desk
• Deliver a consistently positive, professional, and empathetic client experience
Required Qualifications:
• Bachelor's degree (or equivalent experience)
• Proven experience in a client support or customer service role
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple tickets and priorities in a fast-paced environment
• Customer-first mindset with strong problem-solving abilities
Preferred Qualifications:
• Experience with other Zoho products (CRM, Analytics, Projects, etc.)
• Familiarity with SaaS, service-based businesses, or technical support environments
• Experience working remotely or with distributed teams
• Strong proficiency in Zoho Desk
What We Offer:
• Competitive annual salary of $70,000
• Flexible, remote-friendly work environment (within accepted states)
• Supportive, collaborative team culture
• Opportunities for growth and skill development
How to Apply
Please submit your resume and a brief cover letter highlighting your experience with Zoho Desk and client support.
NEXGEN Core Values:
Courage - Do the right thing & do not be afraid of taking smart risks
- Be bold and make intelligent decision
- Take initiative even when faced with adversity
- Approach work with intellectual curiosity
- Follow best practices of the industry
- Be honest, open, and forthright
- Approach the organization, clients and team with integrity
- Be aware of situation and environment
- Anticipate needs and take initiative to address
- Hold yourself accountable to deliverables and deadlines
- Strive for excellence
- Family-driven culture of teamwork
- Connect on a personal level with team and clients
In addition to our core values, NEXGEN is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.
-
Client Support Specialist
2 weeks ago
, , United States Residential Elevators Full timeResidential Elevators, Inc. - the fastest-growing home elevator company in the U.S. - is seeking a professional, relationship-driven Client Support Specialist to support our premium clientele and ensure exceptional service delivery. This is a full-time, salaried position with benefits and long-term growth potential. Since 1996, we've designed, manufactured,...
-
Client Support Specialist
2 weeks ago
, , United States Residential Elevators Full timeResidential Elevators, Inc. - the fastest-growing home elevator company in the U.S. - is seeking a professional, relationship-driven Client Support Specialist to support our premium clientele and ensure exceptional service delivery. This is a full-time, salaried position with benefits and long-term growth potential. Since 1996, we've designed, manufactured,...
-
Client Support Specialist
6 days ago
, , United States Residential Elevators Full timeResidential Elevators, Inc. - the fastest-growing home elevator company in the U.S. - is seeking a professional, relationship-driven Client Support Specialist to support our premium clientele and ensure exceptional service delivery. This is a full-time, salaried position with benefits and long-term growth potential. Since 1996, we've designed, manufactured,...
-
Sr Client Support Specialist
2 weeks ago
, , United States Assurant Full timeThe Senior Client Support Specialist will support the team on escalations, audits, and coaching of our claim support specialists. What will be my duties and responsibilities in this job? Knowledge, understanding, and ability to complete of all job functions of a Client Support Specialist Provide answers to process questions & higher limit repair/replace...
-
Sr Client Support Specialist
2 weeks ago
, , United States Assurant Full timeThe Senior Client Support Specialist will support the team on escalations, audits, and coaching of our claim support specialists. What will be my duties and responsibilities in this job? Knowledge, understanding, and ability to complete of all job functions of a Client Support Specialist Provide answers to process questions & higher limit repair/replace...
-
Sr Client Support Specialist
7 days ago
United States Assurant Full timeThe Senior Client Support Specialist will support the team on escalations, audits, and coaching of our claim support specialists.What will be my duties and responsibilities in this job?Knowledge, understanding, and ability to complete of all job functions of a Client Support Specialist Provide answers to process questions & higher limit repair/replace...
-
Support Specialist, Client Experience
2 weeks ago
United States Imagine360 Full timeImagine360 is currently seeking a Support Specialist to join our Client Experience team In the role of Support Specialist, Client Experience you are responsible for providing a broad range of analytical, relationship management and administrative support to the Client Experience Team. This position works closely with our Relationship Managers and Senior...
-
Client Support Specialist, Business Insurance
2 weeks ago
, , United States Marsh & McLennan Companies Full timeCompany: Marsh McLennan Agency Description: Marsh McLennan Agency Client Support Specialist, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful...
-
Client Support Specialist, Business Insurance
2 weeks ago
, , United States Marsh & McLennan Companies Full timeCompany: Marsh McLennan Agency Description: Marsh McLennan Agency Client Support Specialist, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful...
-
, , United States Marsh & McLennan Companies Full timeCompany: Marsh McLennan Agency Description: Marsh McLennan Agency Client Support Specialist, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful...
