Client Support Specialist

6 days ago

United States Residential Elevators Full time
Residential Elevators, Inc. - the fastest-growing home elevator company in the U.S. - is seeking a professional, relationship-driven Client Support Specialist to support our premium clientele and ensure exceptional service delivery. This is a full-time, salaried position with benefits and long-term growth potential.

Since 1996, we've designed, manufactured, installed, and serviced luxury home elevators across 15+ states. With over 200 employees nationwide, we're recognized for our commitment to quality, precision, and personalized service - values that define everything we do.

As a Client Support Specialist, you'll serve as the primary point of contact for high-value clients, managing service scheduling, resolving complex issues, and facilitating seamless communication between customers and our internal teams. This is not a conventional customer service role - it is a premium client-facing position where professionalism, discretion, and a luxury-service mindset are essential.

This is a 40-hour/week salaried role with a potential Saturday rotation.

Key Responsibilities
  • Act as the main liaison between clients and internal teams, ensuring fast and professional resolution of service needs.
  • Manage, update, and optimize daily schedules for service technicians to deliver a smooth client experience.
  • Communicate with clients clearly, confidently, and professionally by phone and email.
  • Collaborate with operations, service, and leadership to maintain outstanding customer satisfaction.
  • Identify process improvements that enhance efficiency, communication, and overall service delivery.
Requirements

Qualifications
  • 2+ years of client account management experience, ideally in finance, insurance, luxury services, or other relationship-driven fields.
  • Demonstrated ability to work with high-value clients using discretion, tact, and professionalism.
  • Excellent communication and organizational skills; able to remain calm and effective under pressure.
  • Proficiency with Microsoft Office and CRM platforms, salesforce preferred.
  • Highly reliable, proactive, and detail-oriented, with a strong commitment to high-quality service.
  • Full-time availability (40 hours/week; some Saturdays may be required).
  • Positive, polished, and solutions-oriented approach.
  • Veterans encouraged to apply.
Why Join Residential Elevators?
  • Work with the nation's leader in luxury home mobility solutions.
  • Join a professional, client-focused team that values accountability and excellence.
  • Competitive salary, full benefits package, and company-paid training.
  • Opportunities for career advancement as we continue expanding nationwide.
  • Equal Opportunity Employer and drug-free workplace.

If you take pride in delivering exceptional service to discerning clients and excel in a fast-paced, high-standards environment, we want to meet you.Apply today and grow your career with Residential Elevators.

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