Product Manager

2 weeks ago

Charlotte, NC, United States Ripple Fiber Inc Full time

Product Manager | Ripple Fiber

We are looking for a Product Manager to join our growing team.

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

The Product Manager will own the strategy, development, and launch of key products, including VoIP services, Billing solutions, SMB offerings, User App enhancements and Multi-Dwelling Unit (MDU) services. This role ensures products are delivered to market efficiently, aligned with customer journey expectations, and integrated across platforms to drive adoption and revenue growth.

Core Responsibilities

  • Product Strategy & Roadmap
    • Define product vision and roadmap for current Product rollouts (VoIP, billing models (weekly and bulk), SMB solutions, and MDU offerings) and other Products as the Executive team approves.
    • Prioritize features based on market research, customer feedback, and business objectives.
  • Customer Journey & Experience
    • Design seamless end-to-end customer experiences for onboarding, billing, and support.
    • Partner with Project Management, Marketing, Engineering, Development Team ( internal and external), Sales and Operations teams to optimize the Products approved by the Executive Team to support Small Business and Residential customers.
  • Billing & Platform Integration
    • Oversee implementation of weekly and bulk billing logic across portals and systems.
    • Ensure alignment between legacy and new platforms for future scalability.
  • Cross-Functional Leadership
    • Collaborate with Product Management, Marketing, Sales, Operations, Development, Engineering, and Customer Experience teams to execute product launches.
    • Communicate timelines, deliverables, and updates to stakeholders and leadership.
  • Performance & Analytics
    • Track product KPIs post-launch and use insights to refine offerings.
    • Provide accurate reporting for SMB and MDU segments, including provisioning and activation metrics.
  • Risk & Compliance
    • Identify risks in product deployment and ensure compliance with regulatory and company standards.
Required Skills & Qualifications
  • Bachelor's degree in Business, Marketing, or related field; MBA preferred.
  • 5+ years of experience in product management within telecom, SaaS, or technology sectors.
  • Expertise in VoIP technology, billing systems, and customer experience design.
  • Proven success in managing multi-market product rollouts and cross-functional teams.
  • Strong analytical skills with proficiency in project management tools and CRM platforms (e.g., HubSpot).
  • Exceptional communication and stakeholder management skills.
Preferred Qualifications
  • Experience with SMB and MDU market strategies.
  • Knowledge of API integrations and portal alignment.
  • Ability to thrive in fast-paced environments with aggressive timelines.


Location: Remote / Flexible

Reports To: Senior Vice President, Customer Experience

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

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