Support Engineer-L1

1 week ago

Sacramento, CA, United States Service Global Full time

Job Title: Network Support Engineer (L1) Job Type: Contract/Full Time Location: Sacramento CA -95814 -USA Salary: Competitive Salary
Job Responsibilities Include

Break-fix:

  • Visually inspecting devices to assess equipment status
  • Rebooting routers, servers, storage devices or other equipment
  • Providing loop-back cables in order to test circuits remotely
  • Re-seating or replacing components or cables
  • Removing Alternating Current ("AC") or Direct Current ("DC") power from equipment
  • Cleaning equipment or connectors
  • Connecting a customer-provided test set or test router to equipment
  • Swapping removable storage media
  • Installing or replace modular equipment components
  • Dispatching equipment for repair
  • Cleaning fibers
  • Taking light levels
  • Installing loop backs
  • Providing planned maintenance or circuit migration support
  • Installing Small Form Factor Pluggables (each an "SFP") or Gigabit Interface Converters (each a "GBIC")
  • Troubleshooting hardware problems on any device
  • Racking and de-racking of any device installed
  • Labelling /inventory equipment plus digital picture and serial number recording
  • Tape backup: cassette exchange and storage in strongbox
  • Power cycling a router, server, switch and soft-booting a server
  • Follow Data Eradication process
Provisioning :
  • Install cables or optics for new circuits
  • Re-connect / disconnect / replace existing circuits
  • Testing of cables and optics
Deployment :
  • Physical Cabling
  • Cable Management
  • Northbound Cabling (Fiber /Copper/Power)
  • Rack/Stack/Jack
  • Installation Support (PDU, Network Switches, etc.)
  • E-Waste and other clean-up activities
Job Requirements:
  • Proven experience in a network administrator role
  • Hands on experience in networking, routing and switching
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
  • Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired
  • Ability to set up and configure server hardware
  • Familiarity with backup and recovery software and methodologies
  • Great at organizing, prioritizing and multitasking
  • CCNA, Network+, CCNP, CCDP, CCIE or equivalent
  • BSc degree in Computer Science or related field or equivalent
  • Associate's degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred


Mandatory Skills

data center

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