VP Customer Success
2 weeks ago
VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding.
About the Position:
We're looking for a VP of Customer Success to join the VideaHealth leadership team. We are looking for a strategic, customer obsessed leader to shape the customer experience, drive successful adoption of our product suite and ensure customer satisfaction. Working closely with the CEO and CRO, you will lead a growing team focused on ensuring customer implementation, adoption, satisfaction and retention.
Responsibilities:
- Own the end-to-end Customer Success lifecycle, including implementation, onboarding, ongoing change management, adoption, renewals, and overall customer satisfaction for enterprise and SMB customers
- Drive success across both centralized customer organizations and distributed end-users, ensuring strong product adoption, engagement, and value realization at every level.
- Build, lead, and develop a high-performing Customer Success team that is relentlessly focused on delivering exceptional customer experiences and maximizing user happiness.
- Lead and execute QBRs and other executive-level engagement rhythms, ensuring customers are strategically aligned, supported, and positioned for long-term success across all products.
- Collaborate closely with the executive team to provide actionable product feedback, influence product roadmap decisions, and contribute to company-wide leadership initiatives.
- Establish strong relationships with key customers, understanding their needs, challenges, and objectives. Drive initiatives to enhance customer satisfaction, loyalty, and advocacy
- Experience rolling out enterprise software products that require integration with or migration from legacy systems, ideally in complex operational environments.
- Demonstrated success driving product onboarding and continuous adoption, including deep change-management expertise for introducing new tools into established customer workflows.
- Strong track record managing customers with centralized economic buyers and highly decentralized end-user bases, ensuring value realization across diverse stakeholder groups.
- Experience leading Customer Success motions across both Enterprise and SMB segments, ideally in vertical SaaS
- Leadership experience in a SaaS business scaling through Series A/B to Series D+, with a deep understanding of the organizational and operational demands of that stage.
- Expertise in change management, multi-product enablement, and driving measurable improvements in customer outcomes.
- Passion for technology and innovation, with a deep commitment to delivering value to customers.
- Ability to thrive in a dynamic, entrepreneurial environment and drive results with limited resources.
- Experience in dental or health tech companies is a plus, but not required.
- Location: New York or Boston
Don't meet all the listed requirements? We still encourage you to apply We are looking for the right teammate who is excited to contribute to our mission and are flexible on level of experience.
VideaHealth is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
VideaHealth is supported by some of the best investors in the world, having raised over $67M in Venture Capital from Tier 1 investors such as Threshold ventures, Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets.
If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity
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