Technical Support Engineer

2 weeks ago

Fort Worth, TX, United States Weatherford International Ltd Full time
Job Description

At Weatherford, we are seeking a highly motivated and experienced Technical Support Engineer (TSE) to join our dynamic team. As the TSE, you will be the primary point of contact for our valued customers, providing exceptional support and problem resolution for our products. With an in-depth technical knowledge of our offerings, you will be adept at troubleshooting issues and delivering comprehensive solutions in a timely manner.

Responsibilities
  • Develop comprehensive technical expertise in the full range of products
  • Provide outstanding customer support, resolving technical issues with equipment and offering recommendations for optimal operation
  • Troubleshoot tool problems to board level, perform QC of field logs, and provide basic interpretation
  • Act as a liaison between customers and functions, resolving issues and recommending product improvements
  • Deliver remote and on-site product training, as well as on-site product commissioning throughout the region
  • Support New Product Introduction, including well-site field trials and customer training
  • Build strong relationships with key customers, becoming a trusted advisor and suggesting product upgrades or additional solutions
  • Follow all Weatherford procedures, complete accurate reports, and maintain meticulous records
  • Support the Sales and Workshop teams as required, and undertake any other tasks assigned by Weatherford Management
Requirements
  • Intimate knowledge of wireline technologies, including pressure control, perforating components, data acquisition systems, and troubleshooting techniques
  • Proficiency in incident investigation and reporting
  • Highly motivated and capable of working independently
  • Exceptional oral and written communication skills
Experience
  • The ideal candidate will possess at least 5 years of Cased Hole Wireline Logging/Perforating experience, with proficiency in Mono-conductor Cased Hole telemetry systems. Familiarity with Warrior logging systems and Wireline Logging Field Experience in the USA Region is essential, with global experience being a significant advantage.
Certifications
  • Valid driver's license


Travel Requirement: This role requires domestic and potentially international travel of up to 10-15%

#LI-KP1

About Us

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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