Member Service Representative

2 days ago

Cleveland, OH, United States YMCA of Greater Cleveland Full time

At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community.

The Member Services Representative is the first point of contact for members and guests at the YMCA. This role is responsible for providing exceptional customer service, managing membership inquiries and sales, and ensuring a welcoming and positive environment for everyone who enters our facility. The ideal candidate is friendly, organized, and passionate about the YMCA's mission to strengthen community through youth development, healthy living, and social responsibility.

Key Responsibilities:

  • Greet and welcome all members, program participants, and guests in a friendly and professional manner.
  • Process new memberships, renewals, and program registrations accurately and efficiently.
  • Answer phone calls and respond to email inquiries, providing detailed and helpful information about YMCA programs, schedules, and policies.
  • Handle and resolve member concerns and issues with patience and professionalism.
  • Maintain a clean and organized front desk area.
  • Perform administrative duties, including data entry and cash handling.
  • Promote YMCA programs, events, and services to members and the community.
  • Ensure the safety and security of the facility by monitoring access and following established procedures.
Qualifications:
  • High school diploma or equivalent.
  • Previous experience in customer service, sales, or a front desk role is preferred.
  • Excellent communication and interpersonal skills.
  • Proficiency with computer systems and ability to learn new software quickly.
  • Ability to handle multiple tasks simultaneously in a fast-paced environment.
  • A positive attitude and a passion for the YMCA's mission.
  • CPR and First Aid certification, or willingness to obtain within a specified timeframe.
Join our team and help us build a stronger, healthier community

About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. That's why we offer an exceptional package that includes:
  • A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
  • Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
  • Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.

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