Member Contact Center Representative

2 weeks ago

Cleveland, OH, United States Firefighters Community Credit Union Full time

Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on

Our Member Contact Center Representatives earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a 401(k) plan with company match, life insurance, short-term disability, and long-term disability. This is a credit union call center where there is no cold calling required If this sounds like the financial industry service opportunity that you've been looking for, apply now

Responsibilities

As a Member Contact Center Representative at our Member Contact Center located on St. Clair Avenue in Cleveland, your day is spent answering incoming calls, chats, and emails regarding member accounts. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone and digital interaction.

You'll assist member with:

  • Basic banking tasks including looking up account info, posting transfers, processing card orders, and processing wire transfers
  • Education on products and services that we offer including banking services, IRAs, and loans
  • Uncovering needs and cross-selling financial products

QUALIFICATIONS FOR A MEMBER CONTACT CENTER REPRESENTATIVE

  • Proficiency with technology including computers, tablets, and general office equipment
  • Ability to pass a credit and criminal background check
  • Fantastic customer service skills
  • Previous credit union or banking experience is preferred
  • Previous sales experience is preferred
  • Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates.

WORK SCHEDULE

This position typically works Monday-Saturday with a rotating day off each week. The contact center hours include 7:45am to 5:15p Monday, Tuesday, Friday; 7:45am - 4:15pm on Wednesday, 7:45am - 6:15pm on Thursday, and 8:15am -1:15pm on Saturday.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Member Contact Center Representative position, please apply at the link provided

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