Patient Registrar
2 weeks ago
Job Title: Patient Registration Representative I
Location: 12401 Washington Blvd Whittier, CA 90602
Duration: 13 Weeks
Schedule:
- 72 hours bi-weekly (3:00 PM - 11:30 PM)
- Variable days, including every other weekend
- Must be fully available during the first two weeks for onboarding and training (includes daytime sessions).
- Schedule may vary weekly based on department needs, coverage, and vacations.
The Patient Registration Representative I is responsible for all tasks related to inpatient and outpatient registration, including pre-registration, insurance verification, and securing upfront collections (co-pays, coinsurance). This role also assists uninsured patients by screening for financial assistance programs, including Hospital Presumptive Eligibility (HPE) and Medi-Cal, and supporting the application process.
The representative ensures that patient, physician, and hospital needs are met in a timely, accurate, and compassionate manner, while maintaining compliance with hospital policies and HIPAA regulations.
Key Responsibilities
Patient Registration & Financial Counseling
- Accurately register and pre-register patients, ensuring all demographic, insurance, and clinical data is complete.
- Secure upfront payments, explain financial responsibility, and set up payment plans as needed.
- Screen uninsured patients for financial assistance programs (HPE, Medi-Cal, Uncompensated Care) and assist with applications.
- Maintain documentation and database updates for eligibility and financial status.
- Greet and assist patients, physicians, and visitors with professionalism and courtesy.
- Clearly explain registration, billing, and financial assistance processes.
- Utilize translators or interpreting systems when needed to ensure full patient understanding.
- Consistently uphold patient confidentiality (HIPAA).
- Complete required registration volume (15-20 per shift in Emergency; 18-20 per shift in Admitting/Outpatient).
- Ensure 95% accuracy in all registrations, including scanned IDs, signatures, and insurance verification.
- Meet timeliness standards (e.g., Emergency registrations within 30 minutes; Admitting within 15 minutes).
- Work across multiple registration departments as needed.
- Adjust schedule based on department demands, census needs, and coverage.
- Support colleagues and maintain constructive working relationships.
- Follow all hospital policies, procedures, and collection guidelines.
- Request and process payments according to PIH Health standards.
- Educate patients about coverage, billing, and available financial programs.
- Participate in training, staff meetings, and performance improvement initiatives.
- Stay updated on policies, procedures, and financial program guidelines.
- Pursue opportunities for advancement, including CRCS certification.
Education & Experience
- High school diploma or equivalent (required).
- 1+ year in a high-volume healthcare facility or medical office (required).
- Insurance and billing knowledge (required).
- Medical terminology knowledge (preferred).
- Continuing education or certifications (preferred).
- Excellent written and verbal communication.
- Strong attention to detail, organization, and problem-solving skills.
- Ability to multitask in a fast-paced, high-pressure environment.
- Strong computer skills (Word, Excel, multiple system navigation).
- Typing speed: 45+ WPM (required).
- Bilingual in Spanish or Mandarin (preferred).
- Valid driver's license and ability to travel to off-site locations (Outpatient/Financial Counseling only).
- Completion of HPE training program and certification.
- Adherence to HIPAA and patient confidentiality standards.
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