Patient Registrar

Below mentioned is the job description for your reference: Job Title: Patient Registration Representative I Location: 12401 Washington Blvd Whittier, CA 90602 Duration: 13 Weeks Schedule: 72 hours bi-weekly (3:00 PM - 11:30 PM) Variable days, including every other weekend Must be fully available during the first two weeks for onboarding and training (includes daytime sessions). Schedule may vary weekly based on department needs, coverage, and vacations. Position Summary The Patient Registration Representative I is responsible for all tasks related to inpatient and outpatient registration, including pre-registration, insurance verification, and securing upfront collections (co-pays, coinsurance). This role also assists uninsured patients by screening for financial assistance programs, including Hospital Presumptive Eligibility (HPE) and Medi-Cal, and supporting the application process. The representative ensures that patient, physician, and hospital needs are met in a timely, accurate, and compassionate manner, while maintaining compliance with hospital policies and HIPAA regulations. Key Responsibilities Patient Registration & Financial Counseling Accurately register and pre-register patients, ensuring all demographic, insurance, and clinical data is complete. Secure upfront payments, explain financial responsibility, and set up payment plans as needed. Screen uninsured patients for financial assistance programs (HPE, Medi-Cal, Uncompensated Care) and assist with applications. Maintain documentation and database updates for eligibility and financial status. Patient Interaction & Customer Service Greet and assist patients, physicians, and visitors with professionalism and courtesy. Clearly explain registration, billing, and financial assistance processes. Utilize translators or interpreting systems when needed to ensure full patient understanding. Consistently uphold patient confidentiality (HIPAA). Productivity & Accuracy Complete required registration volume (15-20 per shift in Emergency; 18-20 per shift in Admitting/Outpatient). Ensure 95% accuracy in all registrations, including scanned IDs, signatures, and insurance verification. Meet timeliness standards (e.g., Emergency registrations within 30 minutes; Admitting within 15 minutes). Collaboration & Flexibility Work across multiple registration departments as needed. Adjust schedule based on department demands, census needs, and coverage. Support colleagues and maintain constructive working relationships. Compliance & Collections Follow all hospital policies, procedures, and collection guidelines. Request and process payments according to PIH Health standards. Educate patients about coverage, billing, and available financial programs. Growth & Professional Development Participate in training, staff meetings, and performance improvement initiatives. Stay updated on policies, procedures, and financial program guidelines. Pursue opportunities for advancement, including CRCS certification. Qualifications Education & Experience High school diploma or equivalent (required). 1+ year in a high-volume healthcare facility or medical office (required). Insurance and billing knowledge (required). Medical terminology knowledge (preferred). Continuing education or certifications (preferred). Skills Excellent written and verbal communication. Strong attention to detail, organization, and problem-solving skills. Ability to multitask in a fast-paced, high-pressure environment. Strong computer skills (Word, Excel, multiple system navigation). Typing speed: 45+ WPM (required). Bilingual in Spanish or Mandarin (preferred). Other Requirements Valid driver's license and ability to travel to off-site locations (Outpatient/Financial Counseling only). Completion of HPE training program and certification. Adherence to HIPAA and patient confidentiality standards.