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Front Desk Agent

2 weeks ago

Cottonwood Heights, UT, United States Solitude Mountain Resort Full time

Seasonal (Seasonal)
JOB TITLE: Lodging Front of House Agent

DIVISION: Lodging

REPORTS TO: Lodging Front of House Supervisor

LOCATION: Solitude Mountain Resort

CLASSIFICATION: Seasonal / Full-Time / Hourly

POSITION SUMMARY:

Solitude Mountain Resort is seeking a friendly, professional, and service-oriented Front Desk Agent to join our lodging team. This position is responsible for managing front desk operations, providing exceptional guest and homeowner service, and ensuring a welcoming and efficient experience for all guests and visitors. As the first point of contact, the Front Desk Agent plays a vital role in representing the resort and creating a positive first impression. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to delivering outstanding hospitality.

We're excited to welcome new team members who are passionate about guest service and ready to grow with us in a place where connection, adventure, and hospitality come together.

JOB DUTIES & RESPONSIBILITIES:

  • Deliver exceptional guest service
  • Handle arrivals and departures, assisting with guest accounting
  • Answer inbound and in-house phone calls, book reservations, and assist with interdepartmental inquiries
  • Respond promptly to guest requests
  • Address lodging, guest folio, and general inquiries via email
  • Log maintenance requests and follow up on their completion, assisting when necessary
  • Prepare daily reports, including occupancy, arrival, and departure reports
  • Assist with snow shoveling in the front desk area as needed
  • Maintain lobby coffee service
  • Assist in mailroom operations
  • Perform light housekeeping to keep the lobby and back areas clean
  • Provide bell service and valet assistance to guests as needed
JOB REQUIREMENTS:
  • Previous guest service experience preferred
  • Commitment to providing the highest level of guest service
  • Excellent verbal and written communication skills, along with strong problem-solving abilities
  • Keen attention to detail
  • Basic accounting skills
  • Flexibility to work various schedules, including holidays and weekends
  • Ability to stand for extended periods
  • Ability to lift and carry up to 50 lbs
  • Capability to work independently without supervision
  • Strong multitasking skills, with the ability to prioritize and address issues effectively
  • Intermediate computer skills, including proficiency with office suites and the ability to learn new software
  • Must be 21 years old with a clean driving record
EQUAL OPPORTUNITY EMPLOYMENT
Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities. If you require an accommodation during the selection process, please contact Human Resources at HR@solitudemountain.com.

Perks of Working Here:

Work & Play in the Mountains:
  • Embrace the stunning Wasatch Mountains.
  • Connect with fellow mountain enthusiasts.
Benefits:
  • Access to select Alterra Mountain Company Destinations.
  • Free Solitude season pass for you and eligible dependents.
  • Discounts on solitude lift tickets for friends and family.
  • Discounts on food, rentals, retail, and lessons.
Other Perks:
  • Comprehensive medical, dental, vision, and life insurance for eligible employees
  • Pro deals with outdoor brands.
  • Generous 401(k) plan with company match.
  • Free counseling service through Employee Assistance Program.