TownePlace Suites Detroit Sterling Heights

4 days ago

Sterling Heights, MI, United States Aimbridge Hospitality Full time
Join Our Team as a Front Desk Agent

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

  • Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
  • Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
  • Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
  • Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
  • Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
  • High school diploma or equivalent; experience in a hotel or related field preferred.
  • Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


PROPERTY INFORMATION:

The newly renovated TownePlace Suites by Marriott in Sterling Heights, Michigan is located north of Downtown Detroit, adjacent to Macomb County's Lakeside Mall. Nearby cities include Utica, Warren, Chesterfield Township & Shelby Township. We're located near of a variety of shopping, dining & entertainment options, with convenient highway access. Our spacious suites provide a home away from home atmosphere. We're a pet friendly hotel that offers fully equipped kitchens containing all the comforts of home. TownePlace Suites perfect for relocation, temporary assignments or just a few nights. Additional amenities include a limited number of executive work stations and complimentary high speed internet access.

Application deadline for Colorado positions: 11/30/25

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