Product Service Specialist

1 week ago

Green Bay, WI, United States Wisconsin Converting Full time
Product Service Specialist

About Wisconsin Converting, Inc.
For more than 40 years, Wisconsin Converting, Inc. has been a trusted manufacturer of high-quality paper bags for the retail, food service, medical, and e-commerce industries. We proudly produce and ship millions of eco-friendly, fully recyclable, and compostable packaging products every year-supporting both small businesses and national brands. As our business grows, we remain committed to quality, reliability, and exceptional customer partnerships.

Why Join WCI?
If you're a customer service professional with experience in manufacturing, order processing, or production-driven environments, this is an opportunity to put your skills to work in a rewarding and stable industry. As a Product Service Specialist, you'll play a critical role in ensuring orders move accurately and efficiently through our system. You'll work closely with production, sales, and scheduling teams to keep customers informed and operations running smoothly, all within a collaborative, supportive workplace.

What You'll Do
  • Process and enter customer orders with precision in our ERP system.
  • Verify pricing, discounts, shipping details, and credit status while proactively communicating with customers.
  • Maintain and update customer accounts and coordinate sample requests.
  • Troubleshoot order discrepancies, process returns, and partner with production to resolve issues quickly.
  • Provide responsive support to customers, ensuring a seamless order-to-shipment experience.
  • Collaborate daily with sales, production, scheduling, and accounting departments.
  • Support management with updates and participate in key team meetings.
  • Assist with additional projects and tasks that keep operations moving.
What We're Looking For
  • High school diploma or equivalent required.
  • At least 1 year of customer service experience, ideally in a manufacturing, logistics, or production-based environment.
  • Strong communication, problem-solving, and follow-through skills.
  • Detail-oriented with the ability to multitask in a fast-paced setting.
  • Comfortable using computers, ERP or order-entry systems, and office equipment.
  • Solid math skills and accuracy in data entry.
  • Team-focused mindset and commitment to excellent customer service.
What We Offer
  • Consistent Schedule: Monday-Friday, 8-hour shifts.
  • Time Off: Immediate PTO plus 8 paid holidays.
  • Health Benefits: Medical, dental, and vision insurance beginning the first of the month after hire.
  • Retirement Savings: 401(k) with 50% match on the first 6%.


Ready to Take the Next Step?
If you bring manufacturing know-how, strong customer service skills, and a passion for accuracy, we'd love to meet you. Apply today and grow your career with WCI

Pay Range: $18 - $20 per hour

  • Wholesale Product Specialist

    2 weeks ago

    Green Bay, WI, United States Sherwin-Williams Full time

    The selected candidate for this role will work closely with commercial paint customers to assess their needs, address inquiries regarding Sherwin-Williams products, and provide tailored recommendations. As a Wholesale Product Specialist, you will play a vital role in resolving customer concerns and ensuring client satisfaction while maintaining the high...

  • Cemetery Services Specialist

    2 weeks ago

    Green Bay, WI, United States Pacer Group Full time

    Job Title: Cemetery Services SpecialistLocation: Green Bay, Wisconsin 54311Shift: 7am-4pm or 8am-5pm. Weekends as needed.Qualifications: Participates in openings and closings for interments, entombments, inurnments, Sets, installs, and assembles foundations, memorials, and markers Conducts 25-foot radius preparation for burials and ensures the area is clean...

  • Cemetery Services Specialist

    6 days ago

    Green Bay, WI, United States Pacer Group Full time

    Job Title: Cemetery Services SpecialistLocation: Green Bay, Wisconsin 54311Shift: 7am-4pm or 8am-5pm. Weekends as needed.Qualifications: Participates in openings and closings for interments, entombments, inurnments, Sets, installs, and assembles foundations, memorials, and markers Conducts 25-foot radius preparation for burials and ensures the area is clean...

  • Mobile Service Specialist

    2 weeks ago

    Green Bay, WI, United States MSX International Full time

    Job Description At MSX you’ll be shaping how dealerships deliver exceptional remote experiences, through offering Mobile Service to their customers. Mobile Service is revolutionizing the automotive industry by offering a convenient and efficient alternative to traditional dealership visits. For dealerships, it’s more than a unique offering; it is a...

  • Retail Customer Service Specialist

    4 days ago

    Green Bay, WI, United States Sherwin-Williams Full time

    Job Description The individual selected for this role will be expected to work at Stores #703522, #703059, #703268 & #721089 located at: #703522: 1809 Condor Ln, Howard, WI 54313 #703059: 2464 S Oneida St, Green Bay, WI 54304 #703268: 2222 Main St, Green Bay, WI 54302 #721089: 300 S Taylor St, Howard, WI 54303 This position is essential to the success of our...

  • Retail Customer Service Specialist

    1 week ago

    Green Bay, WI, United States Sherwin-Williams Full time

    Job Description The individual selected for this role will be expected to work at Stores #703522, #703059, #703268 & #721089 located at: #703522: 1809 Condor Ln, Howard, WI 54313 #703059: 2464 S Oneida St, Green Bay, WI 54304 #703268: 2222 Main St, Green Bay, WI 54302 #721089: 300 S Taylor St, Howard, WI 54303 This position is essential to the success of our...

  • Patient Service Specialist

    3 days ago

    Green Bay, WI, United States Concentra Full time

    Patient Service SpecialistLocation US-WI-Green BayJob ID 351953Pos. Category Medical Center - Front OfficePos. Type Full TimeRecruiter : Full Name: First Last Kayla QuickOverviewAre you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our...

  • Patient Service Specialist

    2 days ago

    Green Bay, WI, United States Concentra Full time

    Patient Service SpecialistLocation US-WI-Green BayJob ID 351953Pos. Category Medical Center - Front OfficePos. Type Full TimeRecruiter : Full Name: First Last Kayla QuickOverviewAre you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our...

  • Food Services Specialist

    3 days ago

    Green Bay, WI, United States Family Services of Northeast Wisconsin Full time

    Are you ready to work for an employer that truly values your contributions and well-being? At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day. About Family Services Family...

  • Inventory Specialist

    1 week ago

    Green Bay, WI, United States Manpower Full time

    Inventory Specialist Our client, a leading organization in the manufacturing and distribution industry, is seeking a dedicated Inventory Specialist to join their team. As an Inventory Specialist, you will be an integral part of the warehouse operations supporting the supply chain and customer satisfaction efforts. The ideal candidate will demonstrate...