Customer Technical Support Specialist

2 weeks ago

Woodbridge, VA, United States Puyenpa Services LLC Full time
The Puyenpa family of companies that are comprised of multiple SBA Certified Native American Tribal 8(a) and multi-certified organizations focused on delivering Information Technology, Management Consulting, and General Construction solutions to the Federal Government along with the Commercial Sector. We are seeking a Customer Technical Support Specialist (Navy Enterprise Network) to join us on a proposal effort. This role will support users of the Navy Enterprise Network (NEN) by resolving technical inquiries through telephone and on-site support.

Work Location: On-site; not remote: Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA.

Employment would begin upon contract award

Requirements:
  • Two years of professional experience in customer service and interpersonal communications. Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products. Clearance: Active Secret.
  • Certification: IAT II level with a T3 investigation.
  • Must sign Letter of Intent.
Puyenpa provides a variety of benefits including company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options; company-paid life and disability insurance; 401k retirement savings plan with employer match; 11 company paid holidays per year, and paid time off.

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