Administrative Specialist

Do you have a passion for eliminating homelessness and have a strong commitment to providing excellent customer service? If so, then come join our team as a Full Time Administrative Specialist for the Prince William County Department of Social Services, Homeless Service Division. We are looking for a full-time customer service-oriented team player with the ability to multi-task in a fast-paced call center environment, maintain confidential information, and communicate effectively on the phone, by email, and in person.

The Administrative Specialist serves people who are experiencing a housing crisis or who are already homeless. Using a comprehensive assessment tool, you will evaluate clients' specific needs over the phone and then refer them to eligible programs, housing opportunities, financial assistance or supportive services, all with the goal of preventing and reducing homelessness.

About This Role: The ideal candidate will have previous experience delivering high-quality human services and customer assistance to vulnerable populations, particularly those who are homeless or at-risk of homelessness. The successful candidate will possess a strong understanding of local community resources and be able to engage clients in collaborative problem-solving. They will have strong communication skills, be able to engage with people from diverse socio-economic backgrounds, maintain confidentiality, and be able to work independently with limited supervision.

The candidate must possess the ability to listen, speak, and type simultaneously, have experience with Microsoft Office Suite, and have the ability to maintain accurate data collection for all calls using the online database. This task will include but is not limited to verifying and updating data, making online referrals, and entering call notes. Additionally, they must maintain an up-to-date resource list and participate in community outreach activities.

Minimum Requirements: High school diploma or G.E.D., and two years of experience in providing excellent customer service and delivering human service programs.

Preferences: Associate's degree in Human Services, Social Services, Social Work, or a related field.

3 or more years of experience in the following areas:

• Delivering human service programs to vulnerable populations, particularly those who are homeless or at risk of homelessness, within a Continuum of Care.
• Using Microsoft Office Suite products.
• Inputting, editing, and maintaining information within an information system or the Homeless Management Information System (HMIS).

2 years or more of experience in providing excellent customer service over the telephone, delivering human service programs in the area of homeless services.

Bilingual in English and Spanish.

Special Requirements: All DSS staff members are required to provide emergency human services work in the event of an emergency disaster. Candidates must pass criminal history, child protective services, and DMV background checks. Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Department of Social Services. Resource/foster parents for youth from other localities are welcome to apply.

Work Schedule: 37.5 hours per week, Monday through Friday, between the hours of 8:30 am 7:00 pm, subject to occasional changes for coverage, training, or meetings that may extend into the weekend.

Hiring Salary Range: $25.44 - $36.98 Hourly

We also offer great benefits including: Retirement from the Virginia Retirement System (VRS), 401a and 457 retirement savings and investment plans, Paid Annual Leave, Paid Personal Leave, Paid Sick Leave, Paid Holidays, Optional Group Medical and Dental Health Plans, Optional Group Life Insurance, An Employee Assistance Program (EAP), Career Development Opportunities.

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for additional information.