Medical Front Desk Coordinator
2 days ago
The Medical Front Desk Coordinator is responsible for creating a welcoming and efficient front office environment for a healthcare practice or medical facility. This role serves as the first point of contact for patients and visitors, managing the reception area, appointment scheduling, patient check-in/check-out, and performing various administrative tasks to support smooth daily operations.
Key Responsibilities:
- Greet patients and visitors professionally, answer phones, and respond to inquiries in a courteous manner.
- Handle patient registration, and verify insurance information.
- Schedule, confirm, and reschedule patient appointments using medical practice software.
- Maintain organized patient records and ensure confidentiality in compliance with HIPAA regulations.
- Facilitate patient check-in/check-out, distribute required forms, and assist with pre-visit paperwork.
- Coordinate communication between patients, medical staff, and physicians.
- Process incoming and outgoing correspondence, including faxes and emails.
- Assist with data entry, billing support, and reporting as required.
- Manage office supplies inventory and maintain cleanliness of the reception area.
Requirements:
- Preferred Software Experience:
- Electronic Health Record (EHR) systems such as Epic, Cerner, or Athenahealth.
- Medical practice management software such as eClinicalWorks, NextGen, or Kareo.
- Appointment scheduling tools, patient portal platforms, and Microsoft Office Suite.
- Qualifications:
- Previous experience in a medical office or healthcare front desk role strongly desired.
- Strong interpersonal, communication, and problem-solving skills.
- Proficiency with electronic health records (EHR) systems and common office software.
- Ability to multitask, manage time effectively, and maintain professionalism in a fast-paced environment.
- Understanding of medical terminology and basic insurance processes is a plus.
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