Dispute Correspondence Support Specialist

6 days ago

Baton Rouge, LA, United States Carrington Full time

Come join our amazing team and work in our Westfield, IN location, or remote from home in Eastern Time Zone

The Dispute Support Specialist is responsible for providing general support to the Loan Administration Support Departments Dispute Team to ensure proper tracking and organization of customer complaints and issues. Perform all duties in accordance with the companys policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $23.50/hr - $25.50/hr.

What youll do:
  • Responsible for gathering and providing written analysis of complaints with an emphasis on business/regulatory errors.
  • Maintains and updates customer complaint file tracking system to ensure the system is up to date and accurate and in compliance with regulatory guidelines.
  • Collaborates daily with multiple internal business units by gathering information to resolve open complaints.
  • Provides support to the Dispute Team by preparing outgoing packages, copying, and scanning documents.
  • Provides general administrative support as needed.
  • Performs other duties or special projects as assigned.
  • Knowledge of Microsoft Office Suite required
  • Must be a team player with strong attention to detail and able to work independently.
  • Knowledge of relevant industry-specific software packages preferred
  • Strong analytical skills and attention to detail
  • Ability to interact with senior management
  • Ability to make decisions that have significant impact on the departments credibility, operations, and services
  • Ability to organize and prioritize own work schedule on short-term basis
  • Strong math skills, balance and check results for accuracy
  • Ability to compose letters
  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly
  • Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
What youll need:
  • High school diploma or GED required. College education preferred but not required.
  • Minimum of two (2) years related mortgage banking, and/or financial industry experience required.
What We Offer:
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so youll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

#J-18808-Ljbffr

  • Correspondence Clerk

    19 hours ago

    Baton Rouge, LA, United States Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Card Services Specialist I

    2 weeks ago

    Baton Rouge, LA, United States Essential Credit Union Full time

    Card Services Specialist I at Essential Credit Union Join to apply for the Card Services Specialist I role at Essential Credit Union. Position Purpose The Debit Card Specialist is responsible for supporting daily operations related to debit card services, including processing card orders, monitoring card stock inventory, dispute resolution, fraud monitoring,...

  • Support Specialist

    2 weeks ago

    Baton Rouge, LA, United States Cynet Systems Full time

    Job Description: The CADD/Engineering Systems Support Specialist will provide first-level and desk-side technical support for photogrammetric, raster, GIS, CADD, and engineering project management applications. The role includes software configuration, troubleshooting, licensing support, and coordination with external vendors for problem resolution. ...

  • Desktop Support Specialist

    1 week ago

    Baton Rouge, LA, United States NeuroMedical Center Full time

    Job Type Full-time Description The NeuroMedical Center Clinic in Baton Rouge, Louisiana seeks a qualified individual to serve as an Desktop Support Specialist . This is a full-time position. This individual is responsible for will provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware...

  • Desktop Support Specialist

    1 week ago

    Baton Rouge, LA, United States NeuroMedical Center Full time

    Job Type Full-time Description The NeuroMedical Center Clinic in Baton Rouge, Louisiana seeks a qualified individual to serve as an Desktop Support Specialist . This is a full-time position. This individual is responsible for will provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware...

  • Desktop Support Specialist

    4 days ago

    Baton Rouge, LA, United States NeuroMedical Center Full time

    Job Type Full-time Description The NeuroMedical Center Clinic in Baton Rouge, Louisiana seeks a qualified individual to serve as an Desktop Support Specialist . This is a full-time position. This individual is responsible for will provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware...

  • Operations Support Specialist

    1 week ago

    Baton Rouge, LA, United States Carson Group Full time

    Who We Are In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your...

  • Operations Support Specialist

    2 weeks ago

    Baton Rouge, LA, United States Carson Group Full time

    Who We Are In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your...

  • Operations Support Specialist

    2 weeks ago

    Baton Rouge, LA, United States Carson Group Full time

    Who We Are In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your...

  • Operations Support Specialist

    2 weeks ago

    Baton Rouge, LA, United States Carson Group Full time

    Who We Are In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your...