Administrative Assistant
3 days ago
We are looking for a detail-oriented administrative assistant to join our team in Richmond, Virginia. In this contract to permanent position, you will play a key role in managing administrative tasks, handling customer inquiries, and ensuring accurate documentation of information. This is an excellent opportunity for individuals who are organized, tech-savvy, and possess strong communication skills.
Responsibilities:
- Respond to 20-30 daily inbound calls, addressing general policy questions and resolving customer concerns.
- Prepare and organize unemployment claims packets for submission to the appropriate office.
- Document and maintain accurate records of information in a detail-oriented manner.
- Coordinate necessary follow-ups with the executive team to address unresolved issues.
- Utilize Microsoft Word and Excel to create and manage spreadsheets and other documents.
- Ensure efficient handling of incoming and outgoing calls with a focus on customer service.
- Provide support in maintaining data and records related to administrative processes.
- Assist in various office tasks, ensuring smooth day-to-day operations.
Requirements:
- Proven experience in administrative roles.
- Proficiency in Microsoft Word and Excel, with the ability to create and manage spreadsheets.
- Strong verbal and written communication skills, with a detail-oriented approach.
- Ability to handle high call volumes and manage inquiries effectively.
- Attention to detail and organizational skills to ensure accuracy in documentation.
- Comfort with learning new systems and processes as part of training.
- Ability to work collaboratively with team members and executive staff.
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