Desktop Support Engineer

2 days ago

Boynton Beach, FL, United States CData Software Full time
Job Title - Desktop Support Engineer

Location - Boynton Beach, FL / Dayton. OH / Evendale, OH / Madisonville, KY

Job Description:

Provide break/fix support for desktops, laptops, and peripherals.

Re-image devices and reinstall/configure applications as needed.

Troubleshoot Windows OS, hardware, and enterprise applications.

Coordinate with third-party vendors for escalations and hardware replacements

Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)?Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.

Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.

PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform users existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.

Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.

Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations

Provide onsite and remote technical assistance to End Users.

Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOP?s)?Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)?Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

Good understanding of O365 and related support activities

Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall

Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool

Experience of working within SLAs and ITIL processes

Effective written and verbal communication skills

  • IT Support

    1 week ago

    Boynton Beach, FL, United States Insight Global Full time

    Job Summary: We are seeking a skilled and teachable Desktop Technician to join our team. The ideal candidate will have strong communication and presentation skills, a solid background in troubleshooting and fixing PCs (and possibly Macs), and experience with printer mappings and network support. Key Responsibilities: Provide technical support for desktop...

  • Desktop/Tech Support: III

    2 weeks ago

    West Palm Beach, FL, United States The Judge Group Full time

    Our client is currently seeking a Desktop/Tech Support: III (Senior)- Greater West Palm Beach Area Shift times: 8am - 5pm ET Hybrid position, in office as needed Position requested for the Greater West Palm Beach Area Key cities: Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and...

  • Desktop/Tech Support: III

    2 weeks ago

    West Palm Beach, FL, United States The Judge Group Full time

    Our client is currently seeking a Desktop/Tech Support: III (Senior)- Greater West Palm Beach Area Shift times: 8am - 5pm ET Hybrid position, in office as needed Position requested for the Greater West Palm Beach Area Key cities: Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and...

  • Desktop/Tech Support: III

    1 week ago

    West Palm Beach, FL, United States The Judge Group Full time

    Our client is currently seeking a Desktop/Tech Support: III (Senior)- Greater West Palm Beach Area Shift times: 8am - 5pm ET Hybrid position, in office as needed Position requested for the Greater West Palm Beach Area Key cities: Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and...

  • Desktop/Tech Support: III

    2 weeks ago

    West Palm Beach, FL, United States The Judge Group Full time

    Our client is currently seeking a Desktop/Tech Support: III (Senior)- Greater West Palm Beach Area Shift times: 8am - 5pm ET Hybrid position, in office as needed Position requested for the Greater West Palm Beach Area Key cities: Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and...

  • Hybrid Desktop Support Analyst

    1 week ago

    Deerfield Beach, FL, United States Helion Technologies Full time

    Job DetailsJob Location Field - Deerfield Beach, FL - Deerfield Beach, FL Position Type Full Time Job Category Information Technology Company Overview Helion Technologies is one of the nation's fastest growing and largest IT Managed Service Providers. With a focus on servicing the automotive and heavy trucking dealership industry, we have grown into THE...

  • White Glove Desktop/Deskside Support Technician

    1 week ago

    Lake Worth Beach, FL, United States YMS Associates Full time

    Company Description We're looking for a friendly and reliable White Glove Desktop/Deskside Support Technician to provide Desktop support for three upscale long-term care facilities located close to one another. If you're great with technology, enjoy helping people, and want to work in a supportive and welcoming environment, this is the perfect role for you!...

  • Temporary Desktop Support Specialist

    1 week ago

    Daytona Beach, FL, United States Embry-Riddle Aeronautical University Full time

    Job Description Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600...

  • Temporary Desktop Support Specialist

    1 week ago

    Daytona Beach, FL, United States Embry-Riddle Aeronautical University Full time

    Job Description Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600...

  • Temporary Desktop Support Specialist

    6 days ago

    Daytona Beach, FL, United States Embry-Riddle Aeronautical University Full time

    Job Description Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600...