Desktop/Tech Support: III

2 weeks ago

West Palm Beach, FL, United States The Judge Group Full time

Our client is currently seeking a Desktop/Tech Support: III (Senior)- Greater West Palm Beach Area

Shift times: 8am - 5pm ET
Hybrid position, in office as needed
Position requested for the Greater West Palm Beach Area
Key cities: Boca Raton, Boynton Beach, Cape Canaveral, Delray Beach, Hobe Sound, Melbourne, Palm Beaches, Port St Lucie, Stuart and Wellington. Use of personal vehicle with mileage reimbursement.

Overview
We are seeking a highly skilled and customer-focused IT Support Specialist to join our team. This role is central to delivering unparalleled technical support for staff and sales associates by managing end-user technologies within a local network environment. You'll troubleshoot hardware, software, and connectivity issues, configure workstations, and collaborate across ITIL teams to ensure seamless operations and an exceptional user experience.

Required Skills & Experience

  • Education & Experience
    • Bachelor's degree in a relevant field or equivalent experience
    • Minimum 3+ years of IT support experience (5+ preferred)
  • Technical Expertise
    • Windows & Mac troubleshooting and support
    • Mobile device configuration and troubleshooting
    • Basic network and hardware troubleshooting
    • Microsoft 365, including Copilot and AI technologies
    • ServiceNow and Ivanti experience (preferred)
  • Soft Skills
    • Exemplary customer service and communication skills
    • Ability to explain technical issues in non-technical terms
    • Active listening, patience, and compassion during stressful situations
    • High emotional intelligence; adaptable to different personalities and skill levels
    • Strong problem-solving and root cause analysis skills
    • Critical thinking and resourcefulness when standard solutions don't work
  • Professional Attributes
    • Flexible, well-organized, and able to prioritize multiple tickets
    • Growth mindset with eagerness to learn new tools and technologies
    • Team player who collaborates effectively with technicians, departments, and vendors
    • Reliable transportation; able to lift up to 50 lbs unaided
⚙ Core Responsibilities
  • Provide end-user support for desktops, laptops, and mobile devices
  • Configure workstations for new users and upgrade existing equipment/software
  • Maintain local network and telecommunication systems
  • Troubleshoot LAN, server, and connectivity issues
  • Utilize ticketing and asset management systems to track support activities
  • Perform computer re-imaging, data migrations, and restorations
  • Conduct remote problem-solving when necessary
  • Collaborate with ITIL teams (WAN Engineers, Messaging Engineers, Logical Access, Application Development, Facilities, Telecom, and Business Units)
  • Participate in local and national initiatives, meetings, and Agile product development efforts

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