Customer Support Specialist
5 days ago
Elevare Branding is a strategic branding and creative solutions firm dedicated to helping businesses elevate their identity, impact, and market presence. We combine innovation with precision to craft meaningful brand experiences that inspire connection and drive results. Our team thrives on collaboration, creativity, and a commitment to excellence in every project we undertake. As we continue to expand, we are seeking a detail-oriented and motivated Project Coordinator to join our dynamic team in Chicago.
Job Description
We are looking for a Customer Support Specialist who will serve as the primary point of contact for client inquiries and service needs. This role is essential in maintaining strong client relationships, ensuring seamless communication, and supporting internal teams to deliver the highest standards of service. The ideal candidate is detail-oriented, proactive, and committed to providing thoughtful and effective solutions.
Responsibilities
• Respond to client inquiries with professionalism and accuracy.
• Assist customers by providing clear guidance, resolving issues, and ensuring a positive experience.
• Coordinate with internal departments to address client requests in a timely manner.
• Maintain organized records of communication and follow-up actions.
• Identify opportunities to improve processes and enhance the client journey.
• Uphold the company's service standards and contribute to a culture of excellence.
Qualifications
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail and efficiency.
• Problem-solving mindset with a customer-focused approach.
• Professional demeanor and commitment to high-quality service.
• Ability to work independently and collaboratively within a team environment.
• Organizational skills and the ability to handle confidential information with discretion.
Additional Information
• Competitive salary within the range of $53k-$57k.
• Career growth opportunities within a rapidly expanding branding agency.
• Supportive and collaborative work environment.
• Opportunities for professional development and skill enhancement.
• Stable, full-time position with long-term potential.
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